Extended Stay America Select Suites - Indianapolis - West

I like the staff & location. The refrigerator was nasty on the outside it looked like grease when I tried to clean it I couldn’t get it off. The floor had dust& dirt all over it had to sweep & mop the floors myself. Water flow is too slow had to flush the toilet several times to get the waste to go down. Screen fell out of windows when I opened to get fresh air. Room are too expensive not to be kept up .

Staff was very friendly. Light outlet is coming off the wall in the bathroom. Roaches in bathroom. Stove is dirty. Broken blinds.

Absolutely nothing. Booking.com should absolutely not recommend this hotel. This hotel is literally a "crack house" with people coming and going at all hours, every single one with a large dog. The desk attendant wasn't even at their desk. After we used a phone in the lobby, the host didn't even come down.

First room stank of old food left out. Key card did not work in side exterior doors. No lamp on nightstand. Hair in bathtub.Door of replacement room had to be shoved to open. Sketchy occupants in neighboring rooms.Terrible place to stay. Heed the reviews!

Exceptional

Bad

They had to move us to another room do to mold and smell

The building felt like a retirement home that hadn't seen renovations in 20+ years. The beds were on flimsy folding spring-frames, not bed frame. Dogs are allowed at this property and the beds would slide around quite a bit as my dog would hop from one bed to the other. I slept horribly both nights. There was a full-size fridge, small range, microwave, and TV in the room. The walls, floor, ceiling were sometimes stained. Staff was mostly helpful and friendly. Checkout is by 11 but the front desk doesn't even open until 9 or 10 so trying to get on the road early was awkward. Also, I think there was a pool listed in the amenities but there was not one on-site. You would think that cheap, crappy hotel would have a cheap, crappy price: but not at Extended Stay American Select Suites! Here, you'll get charged for premium while living in mediocrity! If you NEED a place to stay, then this will do. If you want something "nice", this isn't for you. It felt like poor quality and very overpriced. Said different, we got a 2 star room for a 4 star price. TLDR: why TF is lodging so insanely priced here!? $200/night is pricey everywhere else I've stayed but here it felt like section 8!

Not one thing. Smelled bad. Homeless out front. The dirty bed. Stains and hair. Sticky floor. The refrigerator smelled moldy.

That we were on the first floor. The TV didn't work we could watch any programs the TV service was working. Housekeeping needs to clean a little harder.the kitchenette drawers weren't very clean and the bathrooms needs grb bars

The TV didn't work we could watch any programs the TV service was working. Housekeeping needs to clean a little harder.the kitchenette drawers weren't very clean and the bathrooms needs grb bars

Lack of facilities. Late check-in is difficult.

Great location Lack of facilities. Late check-in is difficult.

No ice machine

The key worked Everything

Very good

First room needs maintenance on the appliances, Bathroom water did not get hot enough to take a shower, they have cockroaches, and could use a good cleaning.

No staff on site and alarm in lobby went off all night until staff arrived the next day. Could hear it chirping all night in room

Exceptional

No towels dirty , no service