HYATT house Dallas/Las Colinas

First room the toilet would not flush. Got a new room and the cleanliness was lacking. The body gel and conditioner were empty and had to call for extra toilet paper and wash rags. In need of room service to pay attention to details. The refrigerator kept making a grinding noise that kept waking me up.

Do not recommend this property at all. The bathroom and shower were filthy with dirty foot prints inside. The cabinet under the mirror had a toothpaste dribble down the front of it. The countertops in the kitchen and the forks were sticky. There was only one towel and one washcloth per bathroom. The pull out bed had no bedding at all - not even a sheet. The kitchen sink made a loud popping sound the ENTIRE stay. I have photos and videos.

The room’s carpet was so dirty. We hadn’t enough towels. When I arrived , the lady at the front desk had a really bad humor and made us wait until 4 pm for the check in outside the hotel (it was 3.30). The breakfast was really bad

It was great

It was good

Absolutely nothing. Property was not clean.

The property was fine I walked into my two room hotel and the second room had a used grey towel look like last person left it on the night stand and the bed had dead bugs on the pillow. So I was on high alert. However when I go to check in the site says $12 parking but the parking is $14 per night per vehicle it will be taken out of your deposit amount. I asked for 2 parking permits. I then call front desk to tell them I only need one because we were no longer doing the rental. She told me that was fine they would only charge for one. Then I give them my card for the $100 deposit. 2 hours later I get hit for another $60 dollars. So we are now at $160 for deposit. Next morning I wake up another $160 has been taken out of my account besides what was taken out by booking.com for the room. We are now at $320 for a two day stay deposit. The day I check out I ask the front desk clerk how much is the deposit she states $100. I then show her the hits to my account and poor lady didn’t even know how to explain it bc to her knowledge it’s $100 deposit. Only thing she could tell me was it would come back to my account in 3-5 business days. So now since was prepared for an additional $320 taken out of my card. It’s cause a major inconvenience.

Such a relaxing place to stay , had a really nice bbq area and the rooms were amazing !!

The rooms were dated and not clean at all. Our room had mosquitoes and flies. Staff was decent however on requesting an extra hour for checkout they didn't want to help at all. The carpet in our rooms had stains everywhere and not cleaned/vacuumed. Sink was clogged, dishwasher racks didn't work and the vent/exhaust fan in the kitchen didn't work. If I had the option to give 0 star to the room I would.

This hotel was not about seemed in the listing. It was not cleaned properly the walls was dirty the bars in the shower was broken (very unsafe) the lamp shade was broke and still hanging on with sharp metal pieces, there was dead flies and cobwebs and dust and dirt in the window seals. I was charged for daily parking which was not added in the listing last but not least they didn’t have a room available for me until almost 5 pm despite me having a reservation and I couldn’t cancel my reservation and go somewhere else cause they wouldn’t refund my money of I wanted to cancel the whole booking. To say they least very ghetto very tacky and desperate for business

This has been the most upsetting stay for us especially when it carries the brand name Hyatt. The bed spread had stains, there were worms in bathroom, toilet flush had a leak, empty bottle in soap dispenser and on top of it, no phone connection in room to connect to the operator. When we went directly and complained and requested to fix these problems, guess what, no one attended any of the issues and just did not care. Even a simple motel would do better customer service than this. They even charge here for car parking but not at all a worthy stay.

Room was ok. Good size. Will not return because they still use styrofoam cups and plates for breakfast. Unbelievable that this is still happening in 2026. Total neglection. Will not return.

The staff was nice, tge breakfast was good. The rooms were ok.

room was not ready until 6 pm, got in the room and was dirty, would not recommend this property

Throughout our stay we encountered other guests, whom were also complaining about the SAME staff member, Amy G. She is horrible and shouldn’t be aloud to work behind the desk around paying customers. We paid $1800 to stay here for only 5 nights - I was expecting better customer service for sure. She needs to be on trash duty or washing dishes if she’s gonna work there, or somewhere far away from paying customers. If she does remain on staff- I would at least recommend retraining her - at minimum. She was so rude during our check in process that I told her if she kept being ugly- she would need to get someone else to come check us in. The crazy thing is she had a poor attitude over HER OWN MISTAKE. She kept trying to tell us that the virtual card booking sent her was declining - my husband and I run a hotel ourselves, and in our many years of experience we have NEVER had a virtual card decline. Keep in mind I mentioned to her that she had to be doing something wrong - because I rented 2 rooms under the same reservation and paid in full for them both and she was successfully able to check us into the first room so she also should have been able to check us into the second one with ease. . She wasn’t trying to hear it - she made us get out of line after having already waited , to call booking and request another virtual card to be sent. Once talking to booking - they informed us the reason why the card was declining was because she was trying to overcharge what the reservation amount was. She didn’t like that she was wrong and her negative attitude only got worse from there. Not one apology.

The room view room 2223 The carpet small like a dog,sofa has lots of stains, bathroom sink stop up, kitchen sink disposal makes noise when it's not on, shower water leaks on the floor with the shower door closed. Trash left under the kitchen sink.

Front desk was mildly rude unless you are a globalist member. Do they train them to increase their kindness a percentage based on your membership level?

Mulitple issues, including missing sheets on bed. Will not stay again.

Good helpfull breakfast delicious