Quality Suites Irving-Las Colinas

Just one issue couldn’t get the jet tub to work

I can’t say that I have ever been treated like family from a hotel that I was staying in but this one did just that. My room was clean upon arrival (and I was even early - I got there before check in and they said it was ready!). The front desk gal got me everything I had forgotten (when packing so quickly at home). And the supervisor/manager (I’m not sure of her title) picked me up and dropped me off at the airport on time. I had the most wonderful conversation with her and I will always remember this hotel because of this great customer service given with so much heart.

Would have given 5 stars but our son used the gym and said several of the machines were broke. Also, the carpet needs replaced in 119, there are several holes in it and there was a slight urine? odor.

Clean and roomy Nothing

Cleanliness

We booked at the last minute due to flight delays, I thought it was going to be much closer to DFW than it was and also assumed the free shuttle advertised on the Expedia page ran 24/7. It was non refundable and as soon as we booked it we called to ask for the shuttle to pick us up and that’s when they said it’s only 8am-8pm. Uber was $65 at night to the hotel. The room was non smoking but smelled so much like smoke in the entrance and bathroom. Beds were very comfortable large and clean. Breakfast was fine: make your own waffles, there was yogurt, some kind of pastry, English muffin, coffee , scrambled eggs, potatoes. We were just thankful not to sleep at the airport. The lady who drove us to the airport the next morning in her minivan, which is the shuttle, was very nice and friendly

The staff were all very kind from the man who checked us in at 130am after our flight got cancelled, to the woman who handled the breakfast buffet which was legit, and the manager? who checked us out and drove us to the rental car place at DFW - Carol. We really appreciated the service we got in such a crazy situation. THANK YOU FOR YOUR KINDNESS we had a pleasant stay at your hotel! ⭐️⭐️⭐️⭐️⭐️

My room was terrible. There was what looked like pet hair in the sheets. There was a paper wristband on the floor from a previous guest. I did not stay. I felt like something was biting me when I laid on the bed.

Best option around

Not a clean room, mattress is in a bad condition, parking is fine, breakfast doesn't have serial option,

The whole place smells like mold and ammonia. The elevator is shaky and scary and we had a two day reservation but once we saw the rooms the hand towels had a booger and hair on it. The sink had shaving clippings. We left immediately. We did not even attempt to get our money back…. Just left. It was a bummer because the guy at the desk was very nice but we couldn’t do it.

The quietness The smell

The Continental breakfast is powdered eggs and pre-made nasty sausage that has no flavor nor taste. When my husband won't eat it and complains, it must be bad. Hotel staff that checked him when was not very friendly nor helpful. The bed was comfortable but the couch was very uncomfortable. I thought maybe we had found a great hotel to use while we're in the DFW area for various things throughout the years, but Not after this visit.

Room clean great staff good breakfast

berry pretty and comfy janky bathroom could use better facilities

Hot water wasn't working in my room day 1. Complained to older gentleman who said sorry someone could look at it next day. Next day Hollie helped me and she was very polite and fixed it in 2 seconds. She was the person who also took me to airport. Very nice. Room had do not disturb on it, but someone went into room took towels but did not replace them... was a bit weird. Went down to get some. Older guy says he doesnt think they have any... but did go look and found me some. No lights in parking lot makes it feel unsafe. Had to ask for milk for breakfast as there was none at 830am...Will not be back.

Location and clean place I have stayed here a few times. It’s an old place but a good value. Could use fresh paint.

hot water takes 15 mins to get hot..room service wasnt as expected

Dimly lit hotel exterior at night, so dark that it is easy to trip and fall on a step coming in into the hotel. The hotel sign itself is half unlit, so had a sketchy feel from the outset. Room had no hot water ( Room 200), seems like a known issue because when I informed the front desk they mentioned previous guests had issues as well, and asked me to wait 5 minutes for running water to turn hot, but it didn't. The front desk folks were friendly enough to swap to a different room, but still was a headache to move rooms at the middle of night. Room itself was very average, seems like an old building, and not as nice as the photos on Hotels.com