Quality Suites Irving-Las Colinas

I like it is big and very good people they help me a lot

Every thing was organized and clean and staff were super friendly and helpful!!! Definitely made the experience even more enjoyable!!

Clean rooms No coffee machine in room, breakfast

Passable

Nothing This hotel is extremely unsafe. Not only did the manager loudly announce my room number upon check-in rather than writing it down but twice upon my keys being demagnetized did the front desk person provide a new set of keys without verifying I was actually staying in the room number provided. Combine this with the room door not actually closing and it created a very unsafe environment where we didn’t feel comfortable leaving our room.

Room was hot ac was moderate

Disappointing

Very good

NOPE

Immediate smells when you walk through the lobby, mold on the curtains, gum stuck to the top of the closet, stains on the couch & carpet, skid marks inside toilet from previous guest. Worst of all the shower never gets hot but don’t worry the sink faucet is only boiling hot. Breakfast was gross. The guy at the front desk hit on me (I’m a woman traveling alone) and it’s unprofessional. Walls are paper thin. Only plus : sheets white & seemed clean (did have slight odor) Conclusion: DON’T stay here if want somewhat of a comfortable stay.

Disappointing

Exceptional

Good

The waffles were nice. Room smelt musty and wet. The staff packed up breakfast while we were still eating. The safe in the room didnt work The AC was noise The internet was on and off.

Disappointing

Well, I’m not much of anything other than it was a clean bed The pullout sofa, we could not use because it has your stains all over the mattress and when pulling out the cushions, we found a bloody Band-Aid that stuck to my finger pretty gross. When I told the lady at the front desk, she did not seem to pair at all.

Just one issue couldn’t get the jet tub to work

Superb

I can’t say that I have ever been treated like family from a hotel that I was staying in but this one did just that. My room was clean upon arrival (and I was even early - I got there before check in and they said it was ready!). The front desk gal got me everything I had forgotten (when packing so quickly at home). And the supervisor/manager (I’m not sure of her title) picked me up and dropped me off at the airport on time. I had the most wonderful conversation with her and I will always remember this hotel because of this great customer service given with so much heart.

Good