Sonesta ES Suites Dallas - Las Colinas

No bedding for the pullout couch available and didn't get any until nearly 11PM at night after an entire day of driving. All 3 TVs were broken or took turns not working for a variety of reasons and we had to have maintenance or staff in our rooms nearly every day for repairs. The toilet ran nonstop, the water isn't very hot, the dishwasher was ancient and extremely loud, the AC ran for hours before lowering the room temperature 1 degree, people sat trash outside their rooms daily and there were ants, the people above us stomped frequently waking us all up repeatedly at all hours of the day and night and when I reported it to the front desk, they said they were checking out - not true, they woke us up again that same night and the following morning. This location is making me rethink all Staybridge hotels.

To be an IHG property, it is not well taken care of. Paint is peeling off doors. The o my hot food for breakfast are breakfast tacos, there are no other options. Staybridge offers afternoon receptions on selected dates; not this property. Overpriced for Staybridge Suites. It should have remained Sonesta. When I called about forgotten property, front desk was extremely rude. Told me nothing was left behind but failed to ask. Called over a period of two weeks forward same issues, and always had the rude type person and was never called back as promised by other staff that would answer.

The property is older but for the price its excellent. It really could use an update. Staff is super helpful and friendly. They made us feel like they cared about our needs! Breakfast was better than most hotels. Over all great stay. Will stay again. Best bang for your buck.

Location was good. Breakfast was decent. Room was nice. N/A

The room had a bad smell and the lights when out multiple times

The security to the building is not good All the side entrance doors were in disrepair and were constantly stuck open along with doors to staircases We will not go back because of the security of the building

The rooms are clean but the rest of the hotel is dirty. The elevator is scary gross and makes lots of noise. They forget housekeeping when asked.

Everything was pleasant. Just didn't agreed with pool being cleaned and closed on a Saturday. Could have picked a better day to do that. My kids were very disappointed especially after a very long hot day at the baseball field.

Super upset about the pool not being available. We were told it was out of order due to chemicals being put in to clean the water - mind you this was a Saturday. After a long day of baseball we were all looking forward to getting in the pool, wish we would have know ahead of time. Other than that the breakfast was good, elevator needs attention.

I killed 6 roaches very uncomfortable the whole night I took pictures an sent them to manager of this hotel

Room was very nice and even better than I expected. Beds and pillows were extra comfy. I loved having 2 separate bedrooms as I was travelling with a snorer. Best 2 nights sleep I've had in a while. Nice small breakfast, just enough. I will definitely stay here again!

I have not received my refund from my stay. The bed had bed bugs

The receptionist was awesome. The shower hardware was broken

We were there for a soccer tournament and decided that time we had a tournament in Dallas or Irving. We would stay there. They had a beautiful set up barbecue grill swimming pool basketball court for the boys. It was very nice. Very very nice. I must admit.

Didn’t like anything - horrible experience This hotel was filthy, broken down and unkempt

Clean and decent breakfast Poor air condition

Liked the kitchenette, comfortable bed and pillows and the value

My room and kitchen was very small. And the bedroom was not separate nor did it have a door.