Suburban Studios Irving - Las Colinas

I was checked in into a old location regardless unmaintained. Welcomed by the dust and allergies.

Horrible

Dead roaches; disgusting

Will not honor original booking overcharging not clean

Will not honor original booking overcharging not clean Will not honor original booking overcharging not clean

Very good

My keys didn’t work and I wasn’t able to get into my room. The lady at the counter said someone else would be coming to the counter to help me but no one ever came so I was locked out of my room unable to have a place to stay I wasn’t able to even use my room at all

Passable

Nothing Nothing

It would be 5 ĺ

Had to be moved to a second room first one had roaches. Second rooms bathroom smelled like smoke. Trash cans were full of trash under stair well. Rooms are hotel kinda run down.

Staff was great; however, the room was horrible and the facility was not well kept. Trash overflowing by the stairwell. The first room I was assigned, the bathroom was not cleaned. The shower was dirty and the toilet had stains from someone popping in there, and the first detector was hanging off the wall. The second room I moved to wasn’t much better. Bathroom was somewhat clean; however, I still went and purchased my own cleaning supplies and air freshener because the room smelled old, stale, and not clean. Definitely would not recommend staying here. I was only there one night and I definitely regretted it.

Very poor customer service. They assigned me untidy and unclean room twice. I have to go to the front desk 4 times each day. Very poor customer service and care on top of old property. None of their appliances have ever worked. You will small bad marijuana smoke all around.

Bugs in room

NOTHING AND IT SHOULD BE CONDEMNED FOR INFESTATION AND MOLD Infested with roaches room 234 and infested with bed bugs room 264. No staff is ever at the front desk, you have to call numerous times before they will come to the front desk.

Worst customer service, at the moment of checking there was no room available. I’ve tried to contact customer service for expedia and I don’t get a hold of anyone

cleanliness roaches everywhere in room staff most of the time they are not there when we try to tell our concern bathtub was cloaking

No extra fee Nice staff No breakfast No microwave

Arrived and checked in and when we tried to enter our room at night they had given it to another couple, who was belligerent that we tried to enter "their" room. Then, they had no other rooms that were clean, so we wasted an hour and a half there and had to go get another hotel. Horrible experience!

The calm and coziness