Comfort Inn & Suites Irving Las Colinas DFW

The one major downside was the elevator area. There was a strong, unpleasant sewer-like smell that was hard to ignore. Even though the rest of the hotel was clean, that odor stood out. On Saturday night we could still faintly smell it from our room.Aside from that issue, the stay was comfortable. Would consider returning if the elevator smell gets fixed.

Staff and area was great.

Todo muy bien

Desk staff was excellent, food selection was poor-microwave soups would be a good option- the only semi decent choice were chicken pot pies and they are awful done in a microwave. We had an overnight lay over at DFW- we arrived late and left on the 4am shuttle- we did not see the property really. We were happy with the mini suite room.

Very good

Nice. Perfect area. Like there were restaurants near by. Quite. Clean

Smells Horrible

We arrived to friendly staff and efficient check-in. Walking to our room we noticed a strong odor. It was a mixture of sewage, cleaning/air freshening chemicals, and pest spray. It’s Texas, so I thought maybe the property had just had exterminating spray applied. We walked into our room and there was a different, strange, not unbearable, odor inside. I returned to the front desk to inquire and stated the hallway smell was unbearable, and friends of ours were staying on a different floor that did not smell, so maybe we could move to that floor? I was told that the sewer ran under the elevator and sometimes there was an odor there, but that housekeeping had just left for the day so there was no way I could be smelling anything else, so if I I was still dissatisfied in the morning I could change rooms then. Really?? ! We ended up staying in our original room, avoided the hallway from our room to the elevator, as there was a continuous rotten eggs/sulfur smell there the entire 3 nights. The smell in our room improved and we avoided housekeeping coming in case the cleaning products, or deodorizing products, were the culprit of that smell. The cleanliness of the lobby appeared good, the room was acceptably clean- it’s a hotel so the carpet was so-so. Why don’t hotels just have tile throughout? The staff was otherwise friendly and prompt to requests for clean towels. The smell was the most unpleasant thing, it made me question the actual cleanliness.

Nice room, breakfast was good :)

They picked me up from the airport even though it was a late flght. Liked the staff. Decent hotel.

The first thing I noticed was how clean the room was! I felt relieved and at ease the moment I walked in

I had a 12 hour layover and they picked me up and dropped me off. Those beds were beyond comfortable. If ever in town I’d return.

Upon arrival the lobby appeared nice and clean. Check in process was simple. As soon as we got near the elevator there was a terrible smell that continued throughout the hallway to our room on the second floor. The AC unit in our room did not work and the room was very dirty and musty. There were holes in the wall near the window. The desk clerk moved us to the first floor. The first floor room appeared cleaner and the AC worked but the entire side of the room containing the fridge, TV, microwave and coffee maker had no power. Would not recommend this hotel.

Would give it a zero if I could

Dirty. Blinds didn’t work.

nice stay! close to the pavilion at tmf!

Super clean and updated. No issues.

Great

We had to change our rooms 3 times because of the maintenance issues. The three nights we were there we did not have housekeeping clean our rooms. We had to ask two times to replenish towels. They kept saying housekeeping is busy and will get to us but never did. The rooms were not cleaned. The showers were not cleaned. We found dead insects inside the shower. There was a smell that was so pungent by the elevator as well as inside the elevator.

Definitely would not stay again. Customer service not great, cleanliness of the room was bad.