Hampton Inn Jacksonville-I-295 East/Baymeadows

Exceptional

The staff were good, the hotel it self needs a bit of repairs, is an old hotel.

Only issue we had is the shade let in light all night long then in the morning it was blinding!! Also breakfast was just ok. Not enough options.

This hotel was our home for 3 weeks, we came to Jacksonville for a family’s emergency, traveling from the hospital to the school of the girl, the staff was very helpful for us!

The staff however, was really really awesome. I don't know if management just doesn't put enough money into the property or what, but there seems to be a huge disconnect between the facility and the staff. I don't think I would go back or recommended it based on the room being so dank... but the building was quiet, the ac was the right temp and the towels were clean and plentiful.

The tissue roll holder was loose in the wall. On our last stay in July, the tissue roll holder in our room was pulled loose as well with broken drywall. They weren't solidly anchored and if a guest grabbed it to rise form the toilet or to prevent a fall, they could pull it out and risk injury. The showerhead pipe was not securely screwed in risking a leak and a lot of damage. The veneer was peeling on the drawer handle of one of the chest of drawers in the room. Theroom lamps were rusty. The bed was reasonably comfortable. There were no free premium services on the TV - only live TV / subscription. Road noise (on I-295) could be an issue. The breakfast was a little sub-par. No fresh fruit except small apples which were good. No bananas, citrus, etc. and no biscuits.pastries. The juice selection included orange, orange and orange.. The scrambled eggs were very good. My wrapped slice of bread I toasted was slightly stale. The only meat choice was fried chicken tenders-no bacon or sausage. It was nice that light roast coffee was available and there was free coffee service in room and the lobby 24/7. Price was competitive, and the hotel is convenient to the Mayo Clinic, our destination. Yes we would stay there again, with reduced expectations.

Sharon and William and the other staff were helpful beyond description. (My wife fell in our room and William deadlifted her back to her feet.) Breakfast is sensational: 5 juices, 3 kinds of bagels, tea service, waffle irons, hot oatmeal, Denver omelettes, sausage and breakfast potatoes. I recommend the banana muffins. Coffee in the lobby around the clock. This Hampton is surrounded by restaurants, with Publix and Wynn Dixie right across the street. Costco is 10 min. away. We'll be back next week and more, whatever the medical adventure requires. With so much on your mind, this Hampton provides you peace.

Very clean and friendly staff

Location was perfect The bed was the worst I have ever tried to sleep on. It must have been broken down. I told front desk

Front staff rude

Breakfast was excellent. My biggest issue was that their system somehow marked me as checked out early in the morning. Because if that, housekeeping proceeded to bang on my door and try to open it every 30 minutes well before the 12pm check out time.

Condensate problem on the AC Room was clean otherwise Breakfast... typical rubber eggs and... coffee was ok. Recommend eating anywhere else

If I had to pick something to complain about I would say the Wi-Fi is only free if you're a Hilton honors member but I didn't need Wi-Fi while I was there.

Nice room

Sink not working, linen had a soaked smell

When I first walked in I was given a room that had mold on the ceiling. When I went downstairs, I was given another room which wasn’t ready. When I was told it was, there were cleaning supplies left in the room as if it was cleaned in a hurry.

I checked out early because my room wasn’t what I expected, a lot of the furniture had rust on it and it smelled like mold and mildew.

Helpful staff at the entrance desk and within the breakfast area. Good selection of food freshly cooked for breakfast every morning.

AC was on so high there was condensation everywhere and my room had a damp smell, TV didn’t work, couldn’t call front desk to report it bc the phone didn’t work either. Shower wasn’t clean. Disappointed in this stay luckily it was just for one night.

"The hotel was very bad. The room was smelled moldy. My vacation started on Friday September /4 and ended on Monday September/7. The staff never came to clean the room. When I told them the room was not clean and that we needed towels, shampoo, shower gel, conditioner, clean fresh towels, and to change the bed sheets, they said they would come and clean every other day. When I called housekeeping to come and clean the room, they said my room was not on their map and was not available, and that I should call the reception. I called the reception, and they said they would call housekeeping. All these days, I couldn't stay in the hotel because of the unclean room, and they never came to change, clean, or put clean towels or anything. This is the worst hotel I have ever stayed in in my life in Florida, especially in Jacksonville. I want a refund or a partial refund."