WoodSpring Suites Jacksonville East 295 Cruise Port

Staff was very helpful. No utensils to cook in the room.

#1 TOP TIER

First this property should state that it’s an extended stay! We were given keys and walked in on someone to which the staff laughed as they were saying “I’m sorry”. Got to our room and huge roach on the floor! Bed terrible with 2 thin pillows. Barely any water pressure coming from sink when tried to wash my hands. Shower looked dirty. 2 very thin towels on rack. After 2 hours we left and went to an actual hotel. Would definitely NOT recommend!!

No tv for the entire stay. They said they called the maintenance staff and they never called back. No supervisor staff was available to get moved. They bed was sheets would not stay on the bed and it did not look like the pictures on the website. Nobody was around at checkout to voice my concerns to.

Good

MY TOP TIER

Elevator didn't work & no towels in room. Had to ask for towels. No ice.

The manager was awesome. He went out of his way to accommodate us. The staff were friendly and attentive. There was no waiting area if you were there prior to check in. There wasn’t adequate towels; you had to wait for them to be washed and dried. The air conditioner kept cutting off; it seemed to have a shortage; you had to jimmy the plug. The microwave didn’t work properly; it kept shooting fire when you tried to warm anything. There was no counter space in the bathroom.

Parking was convenient No one to greet you and we had to spray the rooms for bugs in there plus housekeeping didn’t clean the bed we had a dirty pillow case up under the sheets of the made up bed. To late to change area

Everything

I liked the service. Mr. Rey upfront was amazing and made check in, checkout, and any questions I had answered and fast. Nothing, everything was fine!

I was NICE 😁

The staff was welcoming and the room was clean.

Everything

Not enough linen

The toilets didn't flush properly the rooms for 3 days didn't open the room doors or building.

Suitable for what I needed.

We went on a work trip and it was clean and nice for us to just come an relax after a long day of working

I was never told that they have breakfast. There was nothing to like at this fascility. Subject: Complaint Regarding Discriminatory Treatment at Hotel Dear [Hotel Manager/Customer Service], I am writing to formally express my dissatisfaction and concern regarding the treatment I received during my recent stay at your hotel. I booked my room out of necessity after receiving a last-minute job call, completing my reservation online. Upon arrival, I was told by a front desk staff member named Joy, who also identified herself as a manager, that I could not check in until 3:00 PM. Once that time arrived, she informed me that the system was down and, as a result, she could not issue me a room key. I was forced to ask staff to open my room door and the door to the lobby every time I needed access—an inconvenience that made me feel both insulted and patronized. To my dismay, I observed Joy providing room keys to other guests who were checking in after me. When I questioned her about this unequal treatment and asked why I was not given a key while other guests were, she responded by asking if I wanted to check out. This response was not only dismissive but also inappropriate. As a woman of color, I am deeply troubled by the possibility that this differential treatment was racially motivated, as it appeared that only certain guests were denied keys. Such actions are unacceptable and do not reflect the standards of hospitality and equality that all guests deserve. I suggest that, in situations like this, staff should offer solutions such as changing the guest’s room or providing an honest explanation, rather than making the guest feel unwelcome or suggesting that they leave. I hope you will investigate this matter promptly and take appropriate steps to ensure fair and respectful treatment for all guests in the future. Please forward this to the appropriate channels so situations like this do not happen again.

Customer service is bad. When I entered my room AC and lights are not working. Windows open and there’s water on the ground.