Holiday Inn Express Hotel & Suites Jacksonville by IHG

Conveniently located

Hotel was clean and staff is really nice. Air conditioner didn’t get very cold and the showerhead whistled while showering. Ok for the money.

Hotel was very clean and well managed. Breakfast buffet was very good and staff helpful. Room was good and bed was very comfortable. Would definetly stay here again as pricing was very reasonable for the king suite.

The room was disgusting. Dirty floors and furniture, broken tiles and dirty bathroom, dirty walls, odor of bleach and chlorine so strong I couldn’t sleep. Laid on a small piece of the bed the first night, came back the next day at 5 and cancelled the next two nights. Room 209

Room was in poor condition. Booked a king suite that was outdated, dirty and bathroom tiles were all popping off the floor. A Cheap motel would have had a better room

The room was ok. Breakfast needs more options. It needs to be updated. Needs more outlets for chargers.

Just a nice place to stay. Easy access from the interstate, room was clean and very nice.

They wouldn't check me in until 4pm

Staff were nice but we had to request housekeeping twice for towels and body wash and plunging toilet. We ended up getting the plunger and doing it ourselves hours after requested. Lots of stains in carpets in room. I’ve stayed at this place years ago and it seems to have gone downhill with service and updates.

The rooms were ok. A/C worked good & beds were comfortable. TV was very small, bathroom floor was very wrapped with old dirty stick tile. Complimentary refillable shower & sink containers needed cleaned. Breakfast started at 7am, too late for my kids to grab a bite before we had to leave for our early ballgame.

Atomizer(name staff called equipment), left in the room. Strong musty smell in room. Bathroom floor with standing water. TV came on and didn't work. We used an oscillating fan we travel with to move air through the night. We arrived late after traveling 9 1/2 hours and wanted to sleep. They didn't seem to care and offered no solutions. We will not return or recommend.

Breakfast was sad. No waffles or pancakes

My room was clean, the staff was wonderful. The sweet lady who works the breakfast was an absolute huge help for us. She was so kind! We were able to hangout in the lobby and utilize the swimming pool. Breakfast was really good too!

Check in was friendly and quick. We enjoyed use of the hotel tub. Room was clean and bed comfortable. Only issue was loud rattle in heat/air unit. Breakfast had good selections.

Breakfast was great, scrambled eggs.

Good customer service.

The room had a nasty smell to it like it was unclean. We paid to have a room that slept 6 and the fold out couch was so bad that we could not use it hardly as a couch let alone a place to sleep. The bathroom had mold on the ceiling and the bathroom tiles had no grout and the light above the sink was out. We had to track someone down for towels and the pool area was dirty. The hot tub did not work. It was dirty and the jets did not work. The water had stuff floating in it. Overall, I would not recommend this property.

The rooms were clean and the place smelt great. The staff was great. A lot of things had evidence of chronic war. The TV in our room was broken. For the price I expected a little bit more, but I did love the Staff.

Staff all very friendly and helpful. Bathroom in our room could have used a little updating. Tiles on floor were cracked and one had been replaced already but not really fastened down very well. Overall this was a nice place to stay and I would stay there again.

The room appeared clean but the carpet was very old and torn in spots. Rooms definitely need updating.