Holiday Inn Express and Suites Kalamazoo West by IHG

Very good

It was very nice

Awesome!!

Staff was very nice and breakfast ran much better than last time we were there.

Spacious room, hotel location and quiet No option to stream on the TV

Clean rooms and staff was great

Ok

Exceptional

Everyone was very nice and helpful. My car was broken into in the parking lot and there are no cameras

My car was broken into in the parking lot and there are no cameras

The pool was broken, one of the two elevators was broken, and our phone had no cord. The bathroom was clean but the wallpaper was marked up.

We checked in to the room & didn't have bath towels. Had to call for those. Hand soap in bathroom empty. Morning breakfast was disappointing unfortunately. Went down at 9:20 am & 1/2 of items empty & not refilled. Good amount of people in eating area saying the same thing. This was our 4th stay here & 1st time having these issues. ?

Comfortable beds & king bed room very spacious. I love the chase chair in the room. We checked in to the room & didn't have bath towels. Had to call for those. Hand soap in bathroom empty. Morning breakfast was disappointing unfortunately. Went down at 9:20 am & 1/2 of items empty & not refilled. Good amount of people in eating area saying the same thing. This was our 4th stay here & 1st time having these issues.

Room was large and very clean. The swimming pool was closed for maintenance but we could use the pool in the sister hotel just a 2 minute walk . Definitely would stay again.

The bed was great. I had a mobility accessible room, the floor in the bathroom was filthy, toilet ring was present, grab bars in tub : shower area were loose!

The laundry facilities did not work. The ice machine on my floor did not work. Only 1 elevator worked.

Very clean and location No end tables by my 2 queen beds and Toilet was clean but wouldn’t fill with water

The beds were clean The pool was closed, no notification. There was damage in out room, toilet paper holder broken, other things like that. The breakfast was bland and minimal and they ran out of essentials quickly. We had to go someahere else to eat breakfast again because it was so bad. Gym was also down. One of the elevators wasn't working. Every ice machine on every floor wasn't working. It just seemed like there was a very short list of things that were actually functional. It wasn't good.