Holiday Inn Express and Suites Kalamazoo West by IHG

There was only one trash container in the bathroom. None in the living area... 😕 We had to keep jiggling the handle on the toilet. It would keep running... 😕 One of the elevators was still out of order. We were there three weeks ago and it was out of order then.... The ice machine on the second floor was still out of order as it was three weeks before.... 😕 I used Expedia to book my stay. I was then charged by the hotel for the same stay... 😕 I had to get the manager to straighten/reverse the charges... 😕 The breakfast was sub-par. Had to ask for plates at 7:15 am.... As well for other items to eat... The lady who was the "server" was very unfriendly and slow with putting food out... 😕 I will positively say that the shower force was great. The bed and pillows were comfortable.

Great staff.

Dirty pool, rooms clean. Staff friendly

There was only one towel upon arrival. When I asked for more they said I’d need to wait until a batch was done in the dryer. I never got additional towels. The workout room was disappointing, free weights started at 20 lbs and up. I went outside for a walk but none of the back or side doors open when I scanned key card, had to walk to main entrance. One of the two elevators was out. Breakfast was just okay, sparse.

The hotel was okay, but there was lack of amenities such as towels. The last night I was there some man from the floor below me came pounding on my room door claiming I was stomping on the floor, when I wasn’t, the floors and walls are thin that you can hear every step someone makes. The guy threatened me that he was going to hurt me. I went to the desk and told them about the incident and they didn’t do anything about it. Very disappointed in this hotel

However, the breakfast left a lot to be desired. The tables weren't cleaned off as they were vacated and there were several food items that were out in the first hour they were open and they were not replaced.

The breakfast was really good. The biscuits and cinnamon rolls were really soft and good. The lady that was running the breakfast Flo did a great job!

Quiet, good location. Very friendly staff and surprisingly good breakfast.

We stayed four nights visiting family in the area. If I didn't pre-pay with Hotels.com I would have left and found another place. The hotel looks new and modern but has not been maintained. They charge a $5 per night amenity fee but none of the amenities are working. They had no breakfast two of the four mornings we were there and the other two were extremely sparse. Big fancy coffee makers that aren't working (and no coffee maker in the room). One elevator is out. Several keycard entries not working. Guest laundry facilities not working. In our room the TV was broken, the blinds were broken, the alarm clock was broken (as in it wouldn't stop going off and could not be unplugged). Overheard complaining from staff in the hallways / stairways on several occasions. Witnessed a big argument between management and staff. The hotel appears to be very poorly managed.

Wrong room for handicapped parents after we were told they were booked into the right room. Breakfast ran out of coffee and food, continuously. We would not stay here again.

The pool was green and cloudy. Could not swim... The carpet in the room had many stains on it. Toilet seat was loose... The door to our room would not shut on its own. The was extremely difficult to open. We mentioned this and were told they were aware of it... There was a lounging sofa in the room. It was stained. We asked for a king-size sheet to cover it. The breakfast was sub-par to say the least. No milk for cereal. Waffle maker was out of order... No coffee... the containers were empty each morning. They offered a Keurig for those who wanted coffee and had to wait their turn to make it. No tea for those who wanted black or green... We were offer a keurig machine when we arrived at check in. We did take it to our room. The walk in shower was nice. The updated room was pleasant to be in.

The hotel was clean and well maintained. No coffee pot in the room. Breakfast was terrible. Ran out of coffee several times. I only had half a cup of coffee that morning. Also, ran out of sausage, bread for toast, milk for cereal, omelets were very brown. I don’t think anyone saw the pancake machine and I don’t know if there was pancake mix available or not. Was very disappointing.

The coffee machines are very slow and one was not working the three days we were there. Also, one of the two elevators was out of order.

Couldn't open the window darkening shade chain was missing shower had mold in it wallpaper peeling by the elevator hole in the ceiling above the ice machine and only one elevator was working

Their pancake machine very slowly creates 3 inch diameter soggy rubbery pancakes. Why they stopped using a waffle machine is beyond me. They also have converted to two side-by-side coffee machines that individually grind and then create a cup of coffee, which creates a line because it takes so long. An old-fashioned urn would allow everyone to get their coffee quickly. On our final day Friday once again there was no hot food because their stove was broken. Throughout our stay, one of two elevators was out of service the entire time creating delays and frustration for the hotel guests. Highly recommend avoiding this hotel. We have stayed here previously and found that getting towels requires begging. Additionally, we once had to change our room because of a nasty smell. The staff claimed that it was due to the filters in the air-conditioning units not being changed. One star is too many for this poorly managed and maintained facility.

All good except staff could not keep up the breakfast so left hungry

So needless to say I don’t recommend. Cause you never know you might get food might not, might have TP and might not and you might get a hand towel to dry off with. Oh and their little pantry shop to buy your own food was empty all weekend not even a water after the first day we arrived. Just very frustrating.

Very disappointed experience. Everything was out of order. The elevator was not working, it was no food at breakfast, we didn’t had any extra pillows and blankets for the extensible couch. I get that the hotel was packed but the management should know before and get ready for it. It was not a cheap room.

Was a good experience. Love the hot food. But did not get my deposit back for the 4 days I stayed there. Location was good overall and the parking

Good shake for the buck.