1 Hotel Hanalei Bay

Excellent customer service!

The rooms, location and pools were lovely. The decor was beautiful. The restaurants market as high end fine dining, however they seat patrons straight from the beach with children next to patrons who are dressed for an occasion. And the wait for food from the kitchen can be extremely long.

Staff members like Melyssa (check-in), Noriah (food server), Ari (food and beverage manager), Christian (front desk manager) really showed me how 1 hotels elevate their brand. The entire property is incredible.

Ana, our housekeeper, was a joy. We ran into her several times throughout our stay, and she was always warm, kind, and welcoming. Eddie, who checked our minibar, spent time talking with me on my birthday and truly embodied the spirit of aloha. Shelley and Kevin, who assisted with valet and transportation, were consistently friendly, helpful, and professional. Malinda and Harry made check-in and checkout smooth and welcoming and helped us feel at home from the moment we arrived. The property itself is beautiful, but it was the people who made the experience special. Each of these team members showed genuine kindness and hospitality, and they are the reason we would choose to stay at 1 Hotel Hanalei Bay again. My fiancée and I visited Kauai, HI for the first time to celebrate and during the trip we became engaged. While the hotel staff consistently treated us with warmth, kindness, and respect, we occasionally felt less welcome from certain guests than we expected in 2026. We understand that 1 Hotel Hanalei Bay is a luxury property that attracts people from many backgrounds and walks of life. What stood out to us was not anyone’s wealth or status, but the fact that kindness, acceptance, and respect do not automatically come with them. As two hardworking women celebrating a special milestone together, we were surprised by some of the attitudes we encountered. Thankfully, the exceptional staff and the beauty of Kauai ( cannot leave out the immense love from those locals in the town below Princeville) far outweighed those moments. The kindness shown by the hotel’s team is what would bring us back in the future.

Such a cool property! Dining was fantastic. We enjoyed the pool and beach on property. Staff were super friendly. We will be back!

From the concierges, to the valets, to the poolside wait staff, to the housekeeping, the hospitality was wonderful! We made the mistake of doing Uber instead of a rental car. Not the smartest idea considering it is really easy to get an Uber from the airport to Princeville, but very hard to get an Uber while at the hotel. The valet manager and staff were very helpful in arranging other transportation for us, and even drove us to and from the hotel to the the Princeville Market so we could try some other restaurants in addition to the ones at the hotel. Perfect access to the beach and fun trails to walk/hike.

The food was excellent , especially so at Welina Terrace. They could use a little work on the service, no major complaints, but a few hiccups. The staff is very friendly and makes every effort for there guest's. The rooms are nice, but are quite small. For me, the beds were too soft. The views are so stunning at this property , that any minor deficiencies are immediately forgotten.

Beautiful property. Staff were very kind and helpful. Food is very expensive.

2. access to boating events - availability

Stunning property. Loved every minute. Can't wait to return.

What a wonderful stay! Honestly one of the best hotels I've ever been to. The buffet breakfast was perfect, with a view of the mountains and ocean. The room upgrade was such a nice touch, and we woke up to rainbows! Make a reservation at least one night at 1 Kitchen, the cocktails and seafood tower were ahhhmazing! Loved the pools and the staff were all so friendly. Thank you 1 Hotel for everything!

Service was disappointing Restaurants disappointing Transportation options and helpfulness from hotel very disappointing

Stunning property, amazing staff and delicious food.

Not for older folks! Very high tech!

Beautiful

Everything about this property is awesome. Easy beach access, five star experience, nice restaurants, excellent service.

Wonderful place for a honeymoon, immaculate views, very attentive service, we loved it! Hope to be back soon!

You need to pay for spa

The views of Hanalei Bay are unmatched, and the entire property feels like a curated sanctuary. It was the perfect setting for a special anniversary trip. The staff was incredibly attentive, and the classy, neutral decor made the room feel like a true home away from home. I was disappointed that the fresh pressed juice service ended at 11:00 AM; it would have been great to have access to those fresh, hydrating options later in the afternoon, especially on such hot days.

Staff is very friendly. The room is comfortable. On the beach, if there's a change room, it would be more convenient.