The Colony Hotel

Staid in the main building knowing there is a newer building with TV and a/c. But the main building and the location with the view are the reasons to visit. Staff was very nice.

NO TV Terrible experience

This was probably one of the worst hotels I've stayed at. It is in desperate need of upgrading and repairs and better housekeeping and training all around. There is no Air Conditioning in the main building (not sure of the other, "newer" buildings). The furnishings throughout looked as if they were purchased from craigslist. Nothing coordinated or thoughtfully designed. it took over 2 hours to get a fan to my room and the "bellman" (he looked 17) grumbled and looked miserable (he probably was!). The "restaurant and bar" were dark (no lights!) and absolutely depressing. I thought I was in a bad horror film. Don't stay here. Trust me.

We had asked multiple times for an extra fan and new towels and nobody brought them. We needed to get towels from the pool to use for the shower. I’ve been before and thought this time it felt a little dirty- especially the community bathroom areas & even the pool seemed a bit cloudy.

This was a last minute booking.

Due to the heavy volume of activity it took two hours,to check in.. We stayed in the Coveside building which was noisy ie, kids Met other guests who were friendly

Way over priced for the quality of the property, pool water was almost green and turned any white on our entire group of 12 bathing suites yellow the first day so refused to get in the rest of our week stay, very disappointing. Water was also very cold in the end of july,obliviously not heating it, property grounds were not kept up,no longer breakfast included with huge increase in price to stay, bar closed very early..used to be alot of fun there .housekeeping was not good either, trash left all over property daily..its was very disappointing this year...been going there for many yrs and the changes are not for the better

Our shower didn’t drain so the bathroom flooded when we took showers. Property was beautiful. Pool area was amazing! Charged hourly for use of bikes on second day. First day there was no charge?

There should be consideration of other guests that shouldn’t have to endure a terrible stay. We will never return.

When we arrived on Monday, July 27, the room we were given was very disappointing, especially considering the high nightly rate. The carpet had visible stains throughout, the bathroom had dust and dirt, and the room did not feel properly cleaned or maintained. My wife and child were very uncomfortable staying there. We raised the issue with the front desk, and the main response we received was an offer to have the room cleaned again. The next day, after requesting another cleaning, the problems were still visible: stains on the carpet, unpleasant smell, and areas that still looked dirty. When we raised the concern again, we were again told that someone could be sent to clean it. We also spoke with other guests who described similar experiences, including rooms not being properly cleaned. We were told the hotel was short-staffed and short on supplies, but that does not excuse charging premium rates while failing to provide a clean and hygienic room. On Wednesday, July 29, we decided to leave one day early because the situation was too disappointing and uncomfortable for our family. No compensation was offered at checkout, and the general manager was not available for escalation. We've photos documenting the issues and currently awaiting hotel's resp

Housekeeping services were terrible. Went days without towels or garbage removal!

There didn’t seem to be enough staff on duty to keep up with the guests. Guests would move furniture and leave empty glasses and beer cans all over, and there was never a staff member seen to clean things up. It gave the place a “trashy” vibe.

Stayed 3 nights. First two were fine. The highlights are the pool and beach and large wrap around deck with chairs. Extremely dog friendly which was great. Decided to stay an extra night but booked through this webstite which you should not do here. We were knowingly given a room inches above a wedding reception after party. The thumping and noise went on from 10-2, and despite several calls to the front desk they pretty much said that there was nothing they could do for us. There was not even a manager to talk with after 1130. The place is certainly nice for families with their dogs but avoid booking on websites like this one and make sure to see if any functions are happening during your stay ahead of time. If there is I’d say avoid, or make sure to have the front desk give you a room away from the festivities

We had two issues : 1. WiFi didn’t keep up for the TV. The icon just kept spinning. 2. The bathroom shower wasn’t clean along the bottom edges and corners. Too bad for such a new space and otherwise nice room.

The rooms themselves were clean and comfortable, but worthless without being able to sleep. The bathroom was ground level and we were unaware that there was a shade for privacy. We had to shower with merely a lace curtain and people passing with dogs and looking in. As the hallway was one of the main entrances to the pool there was noise early in the morning as well. So much for sleep! Breakfast was very good. We had snacks at the restaurant for lunch which were fine.

The view and location was amazing but they had weddings each day and it sort of overtook the hotel. It was difficult to go out on the porch to enjoy the view or find a room that wasn’t full due to wedding party. The decor was also very dated. The pool attendant was also scarce.

If you want a room with a tv and AC make sure you reserve it. Our room was very old and didn’t have either. The bathroom wasn’t clean either when we checked in. No towels, chairs, beach toys, etc for their private beach.

Without question, the best hotel in Kennebunkport. We didn’t want to leave.

Property is beautiful as far as scenery right there on the ocean. Pool needs some updating and chairs need new cushions , they were dirty with stains and food. We love the colony and have stayed there before.

The Market is convenient, expensive and no microwave to heat sandwiches. Heating unit didn’t seem to be working. Staff not very friendly.