ASPEN GRAND HOTEL

I didnt like being on the 3rd floor and the elevators not working at all, making us drag suitcases up and down flights of stairs to drop off. There was ice only on the 4th floor nowhere else. Couldnt get linen for almost a whole day. Linens were stained and some dirty. Our Room was not clean as we found all sorts of items from the previous stayers.

After the first day, we assumed housekeeping would come but was told they go every two days, we had to bring our towels down to get washed & was told we would be getting more in the night time. When we got back we were told there were no towels and they weren’t sure when they’d be ready. (Only 10 cars outside the hotel -not busy) The first night I went to retrieve ice and realized the 4th floor was completely out, so I walked down to the third where I saw a sign saying ice machine only works on 4th floor, I peeped the washer and dryer right next to the ice machine and saw that they were unplugged so I plugged them in to see if they worked so we could use them to wash our towels but no luck. Went down to the second floor when I saw the washer and dryer out of order signs and no ice maker. Down to the first floor with an ice machine that says it only works on the 4th floor. I was exhausted and hot here, luckily we stayed away for our two day trip.

Elevator didn't work, remote for me the tv didn't work, breakfast had bugs flying around.

The elevator was not working. The carpets need to be cleaned/replaced. The a/c didn’t work in the fitness center. The free breakfast was cereal and fresh fruit. The staff was friendly and did their best, but I’m pretty sure we were the only guests in the hotel. The rooms are big and the king bed was nice and roomy.

Passable

Elevator not working. No change machine for the laundry and staff would not sell quarters to us. On website it said breakfast included but their version of breakfast is a couple bananas and some apples.

Exceptional

Pleasant

Very poor

Elevator was not working. Room was smelling Overall its ok, will not go again

Room was smelling Overall its ok, will not go again

When first walking in you could smell how musty it was probably old building. Towels were stained and looked very dirty.

"Breakfast" was just a bowl of apples. Elevator was broken and we had a 3rd floor room. I had to bring ALLLLLL the bedding to the front desk because it was filthy(pictured). Staff acted like i was inconvenience them. Had to come all the way back down and up AGAIN because tbey didn't give me pillowcases. Comforter under soiled duvet was torn to shreds. Room was musty, shower head was janky.

We had to leave the hotel! Room was dirty and smelled nasty! Sheets were dirty and when I asked to bring clean sheets and pillow cases, the pillows were yellow with stains! We grabbed our bags and left after 10 minutes

Exceptional

No elevator, out of service. Noticed it has been unstable for months. The room I had down stairs was a handicap room. The ceiling light was flashing, insisted it needed to be changed. They wanted me to wait. The room had a strong odd smell. Found dryer sheets poked into the ac unit. Water was seeping from the top of the window while it rained. Wet carpet in front of the ac unit out four feet into the room. Mold was under the ac unit as well the inside casing of the window. Carpet base boards were pulling away from the wall No water cups, no coffee cups, no tea or coffee pod. But there was a Keurig machine! The free breakfast consisted of bananas and apples, that’s it!!! When I questioned the guy behind the desk he said they don’t serve breakfast even though the girl said they did when I checked in. The TV did not had a remote controller in the room. They brought me one but the TV did not work. No air conditioning in the hallway. Towels had stains and one large towel had what looked like a tar ball. Do I need to continue?

It's was very nice and safe

Its a good place to stay. I lived it

The staff was very kind and professional. The ice machine was not working on 1st floor it was only working on the 4th however, elevators were not working.

Big room Could not get any extra pillows, even with it being half empty, elevator broke, no breakfast, no e tra blankets ice machine only on 4 with broken elevator looks rundown and needs maintenance