Arrowhead Tree Top Lodge

They had new ownership since reservation was booked but that should not have affected us or time spent waiting.

This place is a gem, so cozy and comfortable.

We were traveling from out of town with our grandchildren and made this reservation approximately two weeks in advance. A key reason we chose this property was the pool, which we knew would be important for the kids during our stay. Prior to arrival, we spoke with hotel staff multiple times. During those conversations, we were told only that the pool was not heated. At no point were we informed that the pool was actually completely closed, locked, and unavailable for guest use. This was a major and material omission that should have been clearly disclosed when we specifically asked about the pool, and it should also have been clearly stated on the hotel’s website. While we were en route to the hotel, we called to ask about early check-in. The communication was unclear and confusing, so we stopped at the property to verify our reservation in person. That is when we discovered the pool was fully closed and undergoing servicing. Had we been given honest and complete information ahead of time, especially knowing we were traveling with grandchildren and relying on the pool for part of our stay, we would have chosen a different hotel without hesitation. When we returned later that day at approximately 4:30 PM—well after the 3:00 PM check-in time—we were told our room was still not ready. Even more unacceptable, when we were finally given access to the room, it was not properly prepared for guests. It was missing basic furnishings and essentials, including a couch, chairs, table, shower curtain, towels, and curtains. It was shocking and unacceptable to be assigned a room in this condition after traveling with family and children. When we raised these concerns, management stated that the property had recently been purchased and attempted to place responsibility on the previous owner. That explanation does not hold up.

Good staff pool needed cleaned.

The location was great.

We slept on urine/feces stained blankets for 2 nights unknowingly. Was looking for my phone in the sheets and found it. Lodge confirmed the stains were there prior to us staying in and failed to fully inspect the sheeting before providing it to us. The best part is when we demanded a refund, they ignored my emails and calls. In fact, when we finally got ahold of someone they told us to "call back later" ended up opening a CC dispute to get my money back

The room smelled like stale cigarettes, the bed sheets had cigarette burns in them, the refrigerator was broken, there were no towels in the room (I had to ask for them from the front desk), one of the windows was missing a curtain, and the wifi only seemed to work near the lobby building. The room was clean, the lights worked, and the plumbing worked.

The rooms were not even close to what was advertised in the pictures posted on Expedia. Room was very musty smelling and everything in the room was falling apart. Definitely won’t be staying there.

The Wifi info that we were given did not work at all! We did not have WiFi the entire trip. The bed was extremely uncomfortable. It might have been more comfortable to sleep on the floor. The coffee maker did not work, which we realized after several failed attempts. The TV did not work at all. We did not have any TV the entire trip. The place was completely empty, except for us. What a ripoff and scam this place is! Also, I will never use this booking site ever again. I feel betrayed and scammed.

Poor wifi

Nice place to stay

The Arrowhead Tree Top Lodge is a hidden gem! The buildings look like a Swiss chalet. The room was very clean and spacious with comfortable beds. It had a lovely fireplace and large shower. I love that there are new floors and no carpet. The heater/AC unit was immaculately clean and worked perfectly. We stayed in the Fireplace Room with 2 Queen beds. It looks exactly like the photo on their site. The property has large grounds to walk around on, adjacent to the lodge with cool wood sculptures and a giant tree swing. So fun! We walked to the village for breakfast - about a 15 minute walk. The onsite manager was super nice, and helped us start a fire in the fireplace. We love everything about the Arrowhead Tree Top Lodge!

The cleanliness

Room was nice - hoping for a working fireplace with wood but just used the heater

Beds were so small for 2 adults on one bed. The sofa was too old. Easy to find this hotel and just 4 minutes to lake arrowhead village.

Location Room was very dated. Parking was bad.

The room looked NOTHING like the pictures as advertised. Like at ALL. The couches and chairs were dirty and stained, so were the sheets. The furniture was old, broken, and dirty. There were lots of bugs. The staff was nice. So I’ll give them that. But the place was gross and the beds were extremely uncomfortable :(

Staying here felt scary bc the curtains would not close all the way. Also we found several stains on the bed & sofa. The restroom and kitchen was clean tho!

Staff worker was very nice. High chlorine bleach smell upon entering the room, to the point of feeling nauseous. The beds were lumpy. Bathroom door stuck open. Very weak to no WiFi, could not get any real reception in the room. Television picture was faded and green. Some sort of gel or lubricant left smeared on the bedside table. People lingering outside of door in the dark, rummaging through trash cans or something. Very uneven and broken pavement in parking lot with no lighting. Stayed approximately 2 hours and turned in the key to office staff.

The location was great.