Hampton Inn & Suites Austin - Lakeway

Everything was great. It would be better if they would have a better quality paper plates and heavier duty plastic utensils at the breakfast bar. Very nice place to stay!!

The property was located near family so we could visit. The manager assured me a good visit after two Pepe unpleasant visits. The most current visit on July 23rd was horrible. Staff was extremely rude and room where we stayed was not up to par.

Uncomfortable beds and the room had roaches.

Very good

This was our second stay at the Hampton Suites, we like it. But I have two suggestions: 1. get rid of cable and offer streaming; the channels are horrible and so is the universal remote and 2. PLEASE get stronger coffee.

Decent breakfast, clean area. Ice machine broken was an inconvenience

Please chexk yourbed and the room for desert bugs like spiders scorpions etc

On the down side, I was given a handicapped-accessible room that I didn't need or want and the staff wouldn't change it, there was a cockroach in the room (mostly in the bathroom) that I couldn't get rid of, and there was a large hole in one of the bath towels that I worried I would be charged for.

The best thing was the waffles. My room was one with a sofa and had not enough pillows, nor towels.

acknowledge us when we walked in and continued to type on the computer for 10 minutes until he finally asked us our name. There was no one else he was helping, just very rude! not good customer service. we stayed at a different hotel the next day and WOW what a difference! so friendly, helpful! We barely got in the door before we got a smiling hello!

Exceptional

Exceptional

The staff went out of their way to make our stay wonderful. Char at the front desk was so friendly and helpful. We had a great stay, clean room, comfortable bed, and wonderful breakfast! We will be back!

All good

Superb

The fittness room Location Friendly & accomidating Breakfast staff 1. The room remodel - I booked this hotel based on the pictures from the website which shows the suite was 2 separate rooms. My husband is a night owl & I go to bed early so 2 separate rooms is ideal for us. Please update your website photos. 2. The table needs 2 chairs 3. I didn't like how the TV was in the middle of the room & the table was under the TV. The swivel on the TV was about to come out of the wall. 4. The mini fridge is broken & never got cold - so our leftovers got spoiled. 5. Not enough towels & no kitchenette towel. 6. Not enough trash cans & they s/b bigger in size.

No hot water in the shower, and the thermostat was inoperable, and the fan ran all the time

Staff friendly, room clean, eggs bland, sausage terrible.

Friendly staff, clean room

Passable