Hilton Garden Inn Lancaster

The problem is they are so focused on gold members they treat regular paying guests like second rate guests. Sign on water bottle if gold member it’s on them all others you need to pay 3.00. Not the money just the sign is insulting

Hospitality and a warm welcome from the hotel team. They were well-mannered and polite

Bathroom was a little small , but updated nicely Couldn’t use my digital key, cause it got sent to my iPad instead of my iPhone

We had a great stay- room was clean, staff helpful.

Clean, pleasant staff and very good breakfast Toilet was child size

The GM thought it was better to force everyone to watch the weather channel at the bar then show any sporting events.

Accommodations

The staff was EXCELLENT! They made our stay very enjoyable. The pool, and the court yard was also magnificent. Love the sliding doors out to the court yard from the room. Will hopefully stay again if in the area. Not much

Staff was friendly, pool and hot tub were nice. Didn't realize that housekeeping was every other night or would have asked for daily cleaning, but over all a nice stay. Noisy on our floor, housekeeping did not come daily.

For the price, b-fast should be included. Had to call front desk to quiet down rowdy kids 3 times. It did stop after 10pm quiet time.

Stayed the weekend for son's soccer tournament. No complaints.

Way too expensive Cost

Good location, good spacious room, not fantastic but good place to stay.

We enjoyed the hot tub. The breakfast was very nice. Parking was easy with different doors for different areas. The hotel was easy to get to from Lancaster's highways. I enjoyed the comfy reading chair. Great beds.

Room was nice and clean. I was hoping for a free continental breakfast, but what can you do. That’s not a negative, but we’ve had it at other hotels. The Phry, complementary coffee was good!

Breakfast was kinda blah...cold eggs, everything so processed, staff was wonderful there tho. Only thing was the food. Just alot of money for not very good taste

Great

Good option for sports events

Very nice and clean, and the staff was amazing

We liked the breakfast and the staff there. The hotel had a nice appearance. We booked through booking.com and the site said breakfast was included. When we arrived, the rep said it was not and he knew that the site said otherwise. He did not offer a voucher so I had to call customer service and then we got vouchers. This was poor service. Then, in the middle of the night, the smoke alarm started chirping! They moved us to another room but this was a terrible thing in the middle of the night! I asked for them to give me a credit or a free night stay and they would not. Instead they added 10,000 miles to my honors account. I would have preferred the credit.