Hotel LEX, Trademark Collection by Wyndham

Dirty room, air condition kept cutting off, making the room too hot to sleep in. Help desk, no help at all. Nothing like the pics on the website. They have you sign paperwork about the rules before giving you the keys, if you don't like it after you've paid, if you don't like the atmosphere can't get your money back, if you don't like the music they play in their bar, can't get your money back. They charge you a deposit fee. The lady behind me checking out was wanting her deposit back, the help desk lady said hold on, let me walk up there with you to check the room first. Breakfast buffet, says one plate per guest, no taking food out. I guess workers walking around to make sure that doesn't happens, they water gravy down to make it last I guess, not thick at all. I asked the lady when checking out for a receipt, she wouldn't give me one. Ask her for a copy of what I signed, she said we don't give out a copy- who doesn't give a copy when asked??

The staff are courteous, available, and responsive. Although the colors of the painted walls is a little dark for my taste, the overall decor is attractive. The food in the restaurant is delicious. Other than the dark paint, there really isn't anything my husband and I don't like. We've stayed here a number of times and keep coming back because we like it so well.

Everything. Our room was clean and cozy, the restaurant was excellent! Nothing, everything was great!

Exceptional

Exceptional

Passable

Passable

The bed was very comfortable It was too dark. Spiders in the room. Very noisy and the property wasn’t maintained

Exceptional

M

Exceptional

Exceptional

Very good

Passable

Room were updated Broken locks on both doors in room. Door to patio had no lock. Wrong tv remote in room. Stains on bedding. Stains wash cloths. Glass doors coming in were filthy. Had to sign my life away at check in.

Pleasant

Very good

Exceptional

The decor was great. The lady working the front desk was amazing and even when she was walking into work and we were on our way in too, she was offering to help. I wish I had gotten her name to call her out and compliment her. The bathroom doors are sliding and not private. The amenities like the coffee may as well have been non existent in the rooms. Breakfast started at 7am, so we couldn't partake. Pool room gates are jenky and games are less functional than they look when booking.

Everything exceeded our expectation, everything was smooth from check in, paying, staff was very knowledgeable, room was exceedingly clean and quiet. Check in went very smoothly. We also like that there was a built-in restaurant into the hotel along with a pool. The huge Plus for me and my wife was the walk-in shower. Overall the hotel gives off a very luxurious place to stay for a decent price. Would definitely recommend people stay here. The only thing that is a minor annoyance, would be that the toilet slightly wobble side to side a little bit, making it feel like it wasn't sturdy or stable when using it.