TownePlace Suites by Marriott Louisville Northeast

There is a shortage of parking and the lots are not well lit.

clean room with nice and friendly staff

Reported it to the front desk. He offered to move us & leave a note for the manager. We agreed, asked for a large bag to put our stuff in to quarantine them. While packing for the new room I found roaches crawling out of a garbage bin The new room was on the same floor so I went to check it. They gave us a room with only 1 bed. We booked a room with 2 beds so, no Back to front desk. He said it was early & no other rooms are available yet. I asked what options we had. He said we could take our things with us & he would leave a note for nightshift to get us in a different room but he wasn't sure if a 2 bed room would be available. Nope, that won't work for us. We're in town to vend an event, will need to pack it up that night & it'll be hard to fit a large bag our things were in & 2 beds are a must. He said the only option was to check out a night early & not be charged for that night. I agreed to that & told him room was prepaid through Hotels.com. He said that refunding us for the unused night wasn't a problem because of the reasons we were checking out Called hotels.com Tuesday to see if the refund had been started. It hadn't so cust. service would reach out to them Received a response that they tried to contact the property a few times, but couldn't get approval for a refund Oh, and the dishwasher in our room (314) didn't work

I will book again. Everything was great. No complaints.

Stay was great. Staff was helpful. Room was clean.

The hotel was very lovely with amazing amenities! I will definitely be booking here again in the future.

Clean and safe The sofa bed is very uncomfortable

Large room Despite the fact that the hotel is new, it already looks a bit worn out. Initially, we checked into a terribly smoke-filled room. A bad breakfast of only sweet foods.

Bed was very comfortable and clean!

Clean The only issue was that I requested a suite with bathtub none were available. However we were upgraded

Very nice hotel. The room is clean.

Its a very nice facility. Rooms are a nice style and size. Shower head is terrible!!! Towels are cheap ans thin. Single ply toilet tissue. For $130 / night, I expect better.

Everything was perfect Everything was perfect

Everything was great. Clean. Room was ready at noon. Free breakfast. Loved the full sized fridge in room. Pool was a little chilly and ran out of towels.

Yes the breakfast was great. There was a kind employee that saw I was trying to balance my food and she got a tray for me. 😊also the parking was also good

We had roaches Roaches

Good job.

Not enough parking

Very comfortable bed and the room had everything we needed. It was clean and roomy. The breakfast didn’t gave a lot of choices but it gad enough and was decent. I enjoyed my stay. The staff was friendly.