Hilton Garden Inn Minneapolis - Maple Grove

The hostess was very welcoming, cheerful and informative. I was even asked if I was ok with the floor my room was on. Shortly after check in texts were coming in to make sure we were satisfied with our room and to see if anything was needed. We did need more towels which were brought up in short order. I liked the different lobby furniture to set apart areas of the large space. The bar is tiny, but unexpected. The restaurant is the lobby, appearing to have variety. Breakfast is the free continental breakfast offered at most hotels, only for the cost of $9.00, $15.00 if wanting the hot buffet, again the free offerings at other hotels. The water in our room, for us, was complimentary, non-members would be charged $3.00 per bottle. The room was clean, bathroom supplied with traditional necessities, sleep area spacious with plenty of counters for travel gear. The TV worked great, air unit a bit noisy, but helped drown out the traffic noise outside. There were black out shades which mostly blocked light when needed. Toilet paper was a good quality, towels were not scratchy, bedding was comfortable. The beds were pretty firm, which we did not care for.

It was convenient to get to from 494. The room was good, the exercise room excellent, and the wifi was fine. I did not eat there, so I can't comment on the food.

Passable

We took a king sized bed room it had ample space, only drawbacks was the chair for lounging in and the shower didn’t have a ledge to sit in if you wanted to. This would be helpful for older travelers. Staff exceptional and rooms were clean. Parking (handicap) was located close to the fro t door. We travel to Mpls several times per year, first time staying here but we will be using this hotel in the future, Continental and regular breakfast a little costly but all in all we are very pleased with our stay.

Room was clean. Breakfast and dinner was delicious.

I booked a stay to recover from a knee surgery. We intentionally booked an extra night the day before to swim in the pool since I couldn’t swim after surgery. At no time during booking or check in that the pool is being used all day by the British Swim School. We walked in no one acknowledged us or welcomed us addressed us. The entire middle of the pool was occupied so we got in the deep end and had a tiny strip to swim. Fine we went alone with it. The child was very well behaved. However 6 adults stood around talking so loudly we were unable to continue on. As we got out after five minutes I mentioned it was very loud. They couldn’t have cared less. This hotel is advertising an amenity that is actually unavailable. It was the only reason we booked here. The manager did comp our dinners. It was an awful experience and I will never stay at a Hilton again after being a loyal customer for 15 years. This should not be allowed in a space that is advertised as having an aminity that is not only unavailable but the school was obnoxious to paying hotel guests

Breakfast was very nice. Computer system was down when we arrived and the staff handled everything very well and got us checked in to our room so that we could make it to our event on time Everything was great!

We loved the room. It was comfortable and accommodating to our needs. The AC was great and kept us cool all night long Everything met our expectations and exceeded many.

The restaurant on Saturday was staffed by kids and their mom had two large dogs in the restaurant that the kids were petting between serving us food, and they brought crackers with our soup instead of the bread that was included in the price listed, then we asked for the bread and it was delivered. The food was not up to the standard we had experienced on previous visits to this hotel/restaurant. The room was clean and bed very good. I may try a different hotel next time in Maple Grove.

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The front desk staff were so prompt and very friendly. The location is excellent. Restaurants within walking distance and gas station nearby.

Exceptional

Room was immaculate and better than expected.

We love the location and try to stay here every year

Very good

Loved it. Staying here whenever I am back in the city. 100% recommended if you are travelling either solo or with family.

Exceptional

A clean, pleasant, and modern facility. It's also in a great location, for highways and stores.

Very clean. Great amenities

My room was just inside one of the outside entrance doors and my bed would shake every time the door closed. It was also very very loud & woke me numerous times. Bed was also very uncomfortable - hard mattress. Pillows were great & room was very clean.