Iberostar Waves Club Palmeraie Marrakech -All Inclusive

Mr Iyed thanks a lot

The staff the restaurants everything was perfectly perfect Nothing

Loved the facilities, from from the excellent pool to the football field (and all the other sports like Boules, Basketball, Tennis etc etc), as well as the courtyard where we had evening drinks and meals. The bonus free transfer coach into the medina and city was superb. Overall fantastic Some of the entertainment was a little lacking, while the wine selection I would say was below average. I can't think of anything else that I could find a fault with so overall very very good and no issues from our side.

Food: average. Canteen catering for Europeans with no desire to try spicy food - and we had no other options in our stay. Strict staff rules re where we could eat - as a family for health reasons we didn't want a crowd indoors, but all tables outside for more than 4 were taken - and we were refused the option of using tables nearer the bar area - even though this was completely empty. Staff kept thanking me and saying no - with no flex - really irritating and not focused on us - focused on abiding by rules they were given. Our room and especially bathroom felt clinical- cold/uninspiring. But grounds wonderful and our grandkids loved it. see above

I have stayed in various hotels across the world. When it comes to value for money, this clearly ranks #1. Great hospitality, the food was lovely, let me not start with the staff, professionally pleasant. I am definitely taking the whole family there. A 10/10 for me

The staff are so nice and welcoming and the food so delicious.

We (especially my kids) enjoyed the buffet and the pools. The rooms were spacious and comfortable, and we appreciated having two adjoining rooms for the four of us. The staff were responsive and friendly. We also appreciated having water stations to fill up our water bottles. The activities available were somewhat limited.

They didn’t respond to room issues. Safe was locked and they were called to open it and never did. Sink was leaking.

Staff was nice More food options for international guests

Excellent facilities, all types of sports/activities, staff were very friendly, helpful and attentionate. Mattress and pillow were quite hard. Some accesories (for example sanitary fittings) in the room and public spaces were oldish and/or damaged. Quite some strong noise in the room from chairs being dragged around in neighbouring rooms, specially above. Adding pads to the legs would be welcome.

Exceptional

Very good

Hotel itself is pretty basic, but it covers all the basics! Rooms are spotlessly clean, beds a little too hard for my liking. No tea/coffee making facilities but a kettle was requested and arrived immediately. The facilities and staff are what make this hotel something special. As a family with 3 boys (8, 10, 13), this was the perfect hotel for us. All the sports and games on offer and the entertainment staff made this one of our favourite family holidays yet. Special mention to Ali who served our drinks around the pool - always with the biggest smile, and Ismail in the bar who felt like a friend by the end of our stay. The staff here are wonderful. Rooms are pretty basic but not an issue

A comfortable seat or sofa in the room would be a big improvement.

So much to do at one place with activities and events. Huge property, App is great, swimming pool is great, evening parties are an added touch. There are many people at the same time but they get divided into these various activities and you can get your space comfortably. A must visit for families. We had a great stay and can't really complain.

A beautiful hotel set in stunning grounds. Food was okay, pool and entertainment staff were lovely; reception staff not friendly or informative. Facilities were very good; bed was quite hard.Yes I would return.

We were pleased with the cleanliness and overall appearance of the hotel – the facilities were clean and well-maintained. The variety of activities was especially impressive: tennis, football, basketball, boxing, and more. A great choice for active guests of all ages. Regarding the food: The food selection could use significant improvement. There was very little variety, and the same dishes were repeated almost daily. This became tiresome quickly, and unfortunately, we had to eat out twice during our stay. There could be more grilled food options, and the snack selection was limited – only pancakes and waffles were offered every day. In addition, the air conditioning in the dining hall was not functioning properly, making it difficult for allergy sufferers to eat indoors. One member of our group has a fish allergy and was unable to dine inside due to the poor air quality, and had to eat outside instead. Accommodation and comfort: The toilets did not have water hoses for cleaning, which is not hygienic and does not meet the basic needs of many travelers. Adding this feature would greatly improve comfort and cleanliness. Overall: Overall, we had an enjoyable holiday, but unfortunately the price-quality ratio did not quite match. The hotel has great potential, but improvements are needed in the food service, air conditioning, and toilet facilities.

Superb

Exceptional

Superb