Clarion Pointe Marshall

We were given a room on 2nd floor with NO elevator, a disabled veteran and a service dog we had to carry bags to 2 stairwells baggage dogs and ourselves, no coffee in our room and 1 towel!

The rooms are beautiful and well maintained by the housekeeping staff on a daily basis. The pool water was clear and somewhat too warm in temperature... Would've liked to see some potted plants &/or palms on the pool deck... (We noticed several instances where pool tiles had popped off. Sad to see that!) Perhaps some fake plants in pots or planters on the pool deck that require zero water or maintenance are acceptable... Anything to break up the stark plain deck surface. Also loved the gazebo... A ceiling fan would've added a breeze to keep us cooler in the shade. The breakfast was delicious and has a great variety. Sadly, the girl manning the station was somewhat inhospitable... No greeting for the guests as we ended the breakfast area... Too interested in her own phone!! The reception staff: Morgan, Ashley, & Rachel were exceptional with their hospitality & service oriented approach. They offered cookies & water... So appreciated!!

Evening front desk lady was very nice and helpful. Took it upon herself to move us to first floor rooms due to elevator not working. Great breakfast too. Nice big rooms.

We were in an accessible room. The shower was great rain head was very nice. Room was clean, but the bathroom is dated, but everything was functional. Bed was comfortable and the TV was also functional. The Wifi was a little difficult, but our desk lady came down to help us out. Breakfast was normal, eggs, sausage, potatoes, all the cereal, breads and other items as expected.

Hotel smells HORRIBLE. It is overpowering from the moment you step into the lobby. Smell changed to another nasty odor from within our room. Mildew, old ran down walls, sinks, plumbing, windows. Found a black curly hair in our bed when pulling down sheets to try and sleep for even a few hours before having to do another all day drive. Shower and sink hit water is scolding hot. Worst smelling place I have EVER visited in my life. Its taken all day to get that smell out of my system. A blend of urine, mildew, damp smells.

Staff were very friendly and helpful. If you are disabled or traveling with someone who is, make sure to get a room on the first floor. There is no elevator

It was like coming home. I never seen such above and beyond hospitality! Very clean, even safety patrol clearing perimeter at night! Oh - they have the best most delicious, generous affordable meals from their kitchen- they bring to your door!! Honestly going in and coming out was absolutely the very best experience ( and I travel a lot!) Thanks Team! I will be back!

Nice clean room and friendly staff

Clean room staff

Wonderful service!

Kind staff and helpful

Excellent service. Totally clean lobby and rooms. The restaurant and bar are a huge plus!! Would definitely stay here again!

The staff of this hotel was friendly and helpful. However, the overall quality of this facility is unsatisfactory. There is almost no soundproofing. We can hear people talking clearly from next door or in the hallway. The hygiene of this hotel is concerning. All my family members got bedbug bites, causing severe itching and swelling. We had to go to urgent care to get a prescribed medication. I recommend that the hotel thoroughly clean the bedding and linens.

The room has a bed bug infestation that only becomes apparent after going to bed and trying to sleep. Sleep was disrupted. Reported the issue to the staff the following morning.

The room smelled and the shower was not well maintained. There were also several bugs in the room.

I was searching for a vending machine late night after midnight and was unable to locate it. Besides that minor issue everything was great.

Room was very musty smelling , I had to open the windows for several hours to air it out. water stains on the window shade, and the couch was broken down and dirty. Lots of traffic noise , and room was right next to the ice machine. There was a cockroach on the windowsill in the morning. Blackout curtain worked very well, the bed was clean and comfortable, plenty of hot water and the bathroom was clean, but the hook on the back of the door was falling off, no exhaust fan. Body wash was watered down, barely lathered. Excellent Little Italian / pizza place within walking distance.

They had squeeze containers for shampoo/conditioner/shower gel.. had replaced shower gel, but forgot to remove cap. I did not figure that out so went without until my husband g figured it out. Disappointing that it was not ready to go. Weather related (super humid) but tile floors in bathroom really slick/dangerous

Room was clean and nice decor. Staff was nice and helpful. Breakfast was good.

Room was good, just watch out for spiders that make their way in. We had a spider and cricket in our room.