Holiday Inn Express & Suites McKinney - Frisco East by IHG

to buy from hotel it was priced $4

Only had coffee cups

The room was excellent and surpassed all my expectations. I recommend this hotel highly.

Good customer service

I wish the breakfast swit he'd their options lile other locations

Our room was not cleaned during our 5 days of stay..we wish we had an option. If there exists a hand shower in bath tub, it would help parents to give showers to kids as needed..also it would be helpful if there is a step stool in bathroom for kids while using sink..

Cleaning the pool would help

Janet was the highlight of our stay. She was the front desk attendant when we got there and she was so pleasant and wonderful. We were excited about the pool, but it was disgusting. It appeared that someone had had a “release” in the pool and there was white floating mucus covering the pool

Easy to get to our room. Easy exit from parking lot. Accommodations were nice

We would stay again if ever in the area.

Exceptional

Pleasant

Staff very nice.

The night shift front desk lady.. she was very rude said her name was g and thats all she would tell me

No room keys available to guests upon check-in and the front-desk employee had to walk us to our rooms with a master key. There were no pool towels available. Bathroom towels were not replaced in our room and we had to go request them ourselves.

I liked the first front desk lady, Janet. She was super sweet and helpful The night shift front desk lady.. she was very rude said her name was g and thats all she would tell me

Exceptional

The breakfast provided was okay, but not as good as other Holiday Inn Express that I have stayed at. The pancake machine was not working correctly. The area was clean and organized, just not as much choice as others I have stayed at. The staff was helpful. Over the course of a four night stay, we did not receive any room service. I asked for towels twice, for which the staff was courteous. I emptied the trash each day and upon requesting toilet paper and trash liners, I was told the cleaning cart was not available at the time. Fortunately I always travel with extra of these items.

Services was horrible inside the building and breakfast could’ve been a little better

Quiet Services was horrible inside the building and breakfast could’ve been a little better