DoubleTree Suites by Hilton Minneapolis Downtown

The light/fan in the bathroom was not working properly. We reported it, but nothing was done.

Front desk employees were rude at check-in and made comments about it not being their problem after another guest complained of the air conditioning not working after they walked away. Our room had stains all over, hair in the tub, false lashes stuck to the carpet. There was nothing that said you had to pay extra for parking. We were so unsatisfied we left 13hrs before check out. Hotel also had 2 restaurants near with rooftop seating during world cup playoffs, so heard yelling all night. In addition I was told they needed a card for incidentals (which I have never had to do before) and was charged $200 not including the extra $68 I had to pay to park in their lot. Will never recommend tis hotel to anyone ever.

The staff were great! But the property is in rough shape; walls, furniture, floors, etc. were all in a state of disrepair. The restaurant/bar was open when it should've been and the parking was almost $40 extra. Not to mention the lobby was completely tore yp due to a water leak - which happens, but they didnt offer an apology or discount or even mention the noise would be so loud and disruptive.

Made a reservation online, and got there for the Chris Brown / Usher concert - no where to park, parking is hard to find, and then told us when we were checking in that there was no rooms due to an emergency renovation and didn’t care to tell us beforehand. Horrible service. Horrible everything.

- Staff was great and good food options for breakfast. Negative: -My room barely had any water flow in the sink. Could not use it to wash up or brush teeth. Staff was aware of the issue but hotel management has not fixed it still. - Gym did not have a bench to perform any work out routines. Dumbell rack is nice with good amount of weights. Overall property needs to be cleaned up and alot of maintenace to care for.

Everything was good except there was no running hot water in my room. For washing my hands, and taking a shower, you had to let it run for a long time before it got a little warm. They were doing maintenance throughout the hotel, so maybe that effected the water, but otherwise I slept well.

Did not have breakfast as described. Charged $3 per water bottle in hotel room. (Obviously snacks are never free, but I had never encountered being charged for water. Let alone $3 for a tiny bottle.) Additionally, I was not notified UNTIL I arrived that there would be no hot water in the morning. I understand that renovations and maintenance happens, but they had the ability to message me about this beforehand. I know this because they had messaged me already about something unrelated.

Diego, who was working the front desk, was amazing... and the best part of our stay. I booked 3 rooms for the weekend - 2 of those rooms had no water to the shower/bathtub the entire weekend. Hotel security was lacking as the front door had to be propped open 24/7 because the 'after hours' card reader was inoperable. This hotel relies on a 40 spot public parking ramp, so it's hit-or-miss if you get a parking spot (which you are charged $30 a night for if you're fortunate enough to get a spot.) I recommend staying anywhere else but here.

Parking would have been convenient but the handi-cap parking was full of bath tubs. We had to ask to have them moved to park I had reservations for 2 rooms. One had no air conditioning and no water, one had cold water and air conditioning that didnt go above low speed. They had no other rooms to swap for us. We wound up in one room. Early in the morning we found bugs in the bathroom that resembled cockroaches and we went to the desk to report this; the young lady at the desk said "and?" To our concerns. So we packed up and left.

The front desk staff were friendly. The room was set up nice and appeared to be clean. We weren't aware of the construction of the hotel and the parking situation was very confusing.

Diego was amazing when we checked in, but that's where the amazing ended. Property is being renovated, so our room on the 3rd floor had no water running to the bathtub/shower for the 5 days we were here. The front entrance door could not be secured due to the room card reader not working properly, so the door was blocked open at all hours of the day and night. The hotel only has a public parking ramp (approximately 40 spots) so it's hit or miss if you can park your vehicle or not. This property used to be one of the best in downtown Minneapolis, but I would recommend staying anywhere but here.

I would never stay here again. Place was dirty. Shower wasnt working. They overbooked. Keys didnt work... I heard someone else say they had no hot water

The hotel was being renovated

Air conditioning didn’t work room was hot had to grab a fan in order to bare being in there and there was no hot water had to take cold showers I am very disappointed with Hilton.

The bed was very comfortable and we slept well. While we were there, they had construction going on and there was no water Monday night and Tuesday morning. When we checked in, we were told that there was no air conditioning but when we got to our room it was working. The only thing we got was a voucher for breakfast for Tuesday and we didn't use it for Wednesday because no water.

Property had construction on going, which was not listed or mentioned during booking anywhere. Elevators were not clean, room carpet did not look very clean. Hangers had dust on them, so i had to clean them before placing my cloth on. Sink and toilet were outdated. Shower was nice and roomy. I am suppose to be traveling weekly for work and was hoping to stay at this hotel every week. Hoping after construction/remodel is complete, the place will look better.

Was over booked by 20 plus rooms. They were helpful in moving us to a new hotel. When we walked in to the lobby through main doors the sailing was falling in.

The AC didn’t work and the toilet didn’t flush. The works said there were no other rooms available and we couldn’t get a discount because we booked through Expedia.

Note that we didn't end up staying here. Upon checking in, they told us their AC was broken. They let us cancel without penalty (or use box fans) so that was a plus and I appreciated it! But I wish they had told us ahead of time so we could plan, rather than parking, bringing everything inside in the rain, and scrambling to find another hotel. It didn't look like the issue had just happened, because lots of box fans were already sitting behind the check in desk for use and it was already quite hot inside. I can't speak to the state of the rooms, but what I did see of the hotel (lobby, lobby restroom) looked quite run down and dingy.

Nothing. It sucked completely Smelled. No AC. Parking did. It work and overcharged. Dirty. Rude staff.