SureStay Plus Hotel by Best Western Mountain View

Ff

The room could be better maintained the coffee lids were dusty and the toilet flush was a bit broken. The breakfast did the job. Staff were helpful.

Unfortunately there were markings on the bathroom ceiling that appeared to be mold. The bed sheets were stained.

Location The smell of the room.

Great location and a decent stay for the price point. Close to the wonderful, yet pricey Citrine hotel which has a wonderful breakfast. Best Western is close to both Los Altos, MT. View and Palo Alto. I'd return!

Tired older property. Lumpy old mattress. No elevator which I believe violates the ADA as the hotel has multiple levels. Shower curtain did not fit within bathtub so bath got flooded during use. Breakfast OK (good coffee) but a large number of overprocessed foods. Outside hot tub boarded over. Staff were nice.

Everyone was very welcoming and places were at walking distance

The toilet height was great. The shower was great! The breakfast was repeated everyday - same items, no change. Limited selection. The bathroom was quite small.

Clerk was rude when I checked in. Breakfast was terrible- cold eggs and potatoes. Sausage was slightly warm. Bagel and cream cheese good. Coffee and juice also good

everything was terrible

Staff members were very helpful and sweet , the room was clean will definitely book with them again in the future

Sure stay id a sure stay...good night rest.

room, breakfast, and bed everything good

Everything was great

Staff was quite friendly and helpful as well.

standard property, free parking but limited, free breakfast, not the cleanest room ever but did the job.

The staff was friendly. I got to check in early. My room was missing a shower curtain. No one was able to bring one. I has to be moved to another room.

My room was infested with ticks, no one who works there seemed surprised & the manager has not reached out to rectify the situation. I had to have my car & luggage chemically sprayed so I didn't bring any ticks home with me, replace all my groceries & hygiene products & transfer to a new hotel at 5am so I could make it to work on time. I noticed the pool wasn't particularly usable & the hotel was kind of what I expected. The room looked clean, my only guess is that the cleaning staff does there best but there's not much they can do if management doesn't pay pest control. After I left, I checked google reviews & they've had this problem for the past year. It's notable the manager didn't reach out to me, but took the time to respond to my google review essentially saying my experience wasn't possible. Disgusting way to run a business.

Nice stay

One of the staff, Asanti is great. She always carries a smiling face and was willing to help as soon as a problem came up. We were very disappointed when we were put in a room with heavy moldy smell and an unclean bathtub the first night. We were planning to move out the next day. Asanti helped us find another room. It was clean and no moldy smell. We ended up staying for another 4 nights.