Hampton Inn New Orleans-St. Charles Ave./Garden District

Hotel was situated in a quieter area of New Orleans, good transport links to the centre. Relaxing reception area and pool area. Room was clean, breakfast good choice.

The staff was nice and the hotel was what you would expect for the property type. I needed the room for one night, so I can’t say how good are all of the amenities. What I did experience was good.

Great location and parking was easy.

X

Breakfast was excellent and location great The weather

Bad, bad, bad service

Great hotel, fantastic staff, I would stay there again

It’s a very good location and has all you need for a home base- free wifi and breakfast, small exercise room with a couple of treadmills. The bathroom and linens were getting a bit tired and could use a good scrub and refresh. For some reason housecleaning cleaned the bath but not the bedroom- don’t know why. For the price it was ok- I’d give it a 3.5 if I could.

The location of the property was good and clean. The problem I ran into was in booking my stay. I booked early but had to change my check out date. This request was changed but the change was not recorder correctly in the hotel data base. I had to pay the bill for one day and then ay again for the added day. More fees were added to my bill that I would like t see refunded to me,

The breakfast was good and the staff was great. Very pleasant and helpful on suggestions. Didn't act put out .000001% unlike the thing working at hotel in Texas. Great experience.

**Pros:** The location is excellent—right in the Garden District, within walking distance of local restaurants and shops, and conveniently located on the St. Charles Streetcar line. **Cons:** The property could use some maintenance, as the grounds appeared a bit neglected. The air conditioner in the room was old and quite noisy. My biggest disappointment was the customer service. At check-in, the staff member seemed apathetic and immediately pointed out that I had booked through a third-party site. When I described the room I had reserved, she remarked that the wording I was using "wasn't their wording," which came across as dismissive rather than helpful. I wasn't expecting special treatment, just a more welcoming attitude. The location is the hotel's strongest feature, but the overall experience fell short because of the condition of the property and the lackluster service.

At check in, we were told if we signed up for Hilton Honors Club/Membership, we would only have to pay for 1 day of parking. I said sure, and asked if there was anything else I needed to do in order to only pay for the 1 day. They said no, it was taken care of.. However, I was charged the daily parking rate each day we were there. Upon check in to our room, we turned down the air conditioning. We quickly noticed it was not working. We let management know at the front desk and were told maintenance would look at it. We said we would be leaving to meet with family soon and would prefer to get the issue handled before we left the hotel. We asked if we could be changed to a different room to get settled and then head out. The front desk said no, noting they would have 2 dirty rooms and the issue may be fixed quickly. We waited in the hall as the temperature in our room was rising. The maintenance person showed up within 10 minutes or so and noted that there was indeed an issue with the AC. After he returned with batteries for the thermostats the issue was still not resolved. He noted he would check some other possibilities and would return soon. Shortly after the front desk called our room and told us we can relocate to a different room. We were frustrated to say the least, and made to feel like we owed the hotel our time. In short, the room was not 'punched out' properly and they checked us into a down unit.

The breakfast was pretty good. The syrup bottle for the waffles was empty, so I used honey instead, probably a healthier option.

I booked two beds. They gave me a one bed and a sofa and refused to give me my money back. slept very uncomfortable The staff is rude

The ice machine on that floor does not work. Hopefully they will fix it soon. The area around us was safe and clean. I would stay at this location again.

Staff was were amazing . Room AC was very cold !

Breakfast could be improved with cut fresh fruit.

The property was well maintained and clean and the staff was Exceptional.

Breakfast was yummy! Everything was clean and the location was great!

Very convenient location right on St Charles and the streetcar line. Room was comfortable and clean.