The William Vale

The property was amazing. The valet staff was so nice. Set the tone for the entire trip. The grounds were well maintained. Then we walked into a wonderfully pleasant smell in the vestibule. Pierre our front desk concierge was extremely kind and accommodating. Floors and carpet smelled delicious. Room did not disappoint. I would totally recommend this property to anyone visiting the Brooklyn area. Thanks and hope to stay again soon.

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Good

Great service, great hotel, a beautiful view:)

Lovely outdoor pool area on 4th floor with gorgeous views too. Pool a bit chloriney but guess you need that given the use it gets. Definitely recommend for a short NY stay with chance of a bit of downtime at the pool. Only negative was local taxes for 2 days, over 100 dollars! bit of a shock but hotels.com does note local taxes are extra.

Exceptional

This hotel is decent but the service doesn’t feel luxury. The staff here aren’t very helpful and sometimes it felt like I was bothering them when I had questions. When I called, the person I spoke to was mumbling so bad I needed to ask him to repeat himself multiple times. Honestly, I’ve had better service at 3 star hotels in downtown Brooklyn. Also more minor: the elevators are SO dark for no reason, you can barely see the buttons.

The Vibe, the pool and upstairs bar The building's disrepair, halls were smelly, elevator kept getting stuck and had to go up and down 2X to get to the pool. The Air conditioning in room would only cool to 74, they tried to fix 3X but did not have a room for me to switch to...they did buy my breakfast. I will not be back.

The views are to die for. N/a

Exceptional

The views, bed, balcony, bathroom amenities, and super friendly staff.

The best part of the hotel for us was the rooftop pool and the cool neighborhood.

Had a great stay. Staff at the front desk was great which is important to me. We also stayed with our dog. Safe hotel definitely will consider staying here again next time I visit family in New York

Exceptional

The service and amenities were great!

Room was comfortable and clean. Some wear and tear noted in the bathroom. Service was ok. Not excellent but not poor. I struggled with my luggage to the room and back to lobby when leaving. Housekeeping was good and they came late in the day one of the days I had a later start which was great

We loved it and it's a great location. Room was clean with a great view of the city. We'll be back---

Very good

The William Vale is always a great place to stay when in Brooklyn. The room was clean, the staff was friendly, the little restaurant for breakfast was quite good.

Location and view We truly appreciate the efforts of the staff; however, the room cleanliness was not entirely satisfactory. It might be helpful for the housekeeping team to receive further training to maintain a consistently high standard.