HomeTowne Studios By Red Roof Newport News – Hampton West

Very good

It was dirty and low water pressure. I think someone had started in the room and it didn't get changed

This was the emptiest room I have ever stayed in. There was no coffee machine, not enough towels/soap/ or toilet paper for our family. There was no cookware in the kitchenette. What is the point of having a suite if there are not even utensils, or cups?! Check in was with a machine, very weird. No one on site. I had to wait half an hour for someone to be called in to give me towels

Avoid if you can, unless of course you work under the table and need somewhere to operate where there will be no supervision and security. Then this is a perfect stay.

The manager lied and said that we couldn't stay longer

The room was clean, however, the bathroom tub could be updated and the shower head should be replaced. The water pressure was low in the bathroom but other than that it was clean and comfortable.

Exceptional

In down slums of newport news. Cook out and loud music in front if hotel lobby No clerk anywhere at front desk. Undisclosed 50 security fee Undisclosed 20 fee to check in before 4 o'clock No visible human interaction at check in but virtual a i

There is never a person at the front desk. When you enter, you are greeted by someone on a perpetual video call, usually playing around on their phone and not aware of what was happening. There were a bunch of people outside the front doors blasting loud music and moving in lewd ways when we entered and exited. Hotel staff wasn’t present to solve any problem. We felt very unsafe and uncared for.

Room was clean...bed linens and towels were washed but extremely dingy......resurfaced tub was peeling....

Then we saw the room. The electrical outlets were broken and cracked, the air conditioner was leaking, the floors were visibly dirty, the bed linens were in poor condition, and the entire room had a strong musty, mold-like odor. We immediately asked to be moved to another room. Instead, we were only offered replacement linens. Since the linens were just one of several problems, that was not an acceptable solution. We literally walked into the room, saw the condition, and walked right back out. We did not stay at all, yet they refused to refund our money. We knew we were booking a budget hotel and weren’t expecting luxury. We were expecting a clean, safe-feeling, properly maintained room. We received none of those things. Refusing both a replacement room and a refund made an already terrible experience worse. We would not recommend Hometowne Suites.

Upon walking in the hotel its hot and smells horrible. You take a very sketchy elevator to you not so clean room. I mean the beds were made however the ketchup and boogers on the walls are very off putting. Well at least they have tv right.... well yes but the remote had no batteries and I couldn't get any until the next day when maybe someone not on a kiosk could help me .... oh yeah I forgot you check in on a kiosk with an actual human that's the only human interaction you will have unless you have an issue like not batteries. Overall for the price meh... go a little further and spend a little more it'll be worth it.

Being out of the hotel Upon walking in the hotel its hot and smells horrible. You take a very sketchy elevator to you not so clean room. I mean the beds were made however the ketchup and boogers on the walls are very off putting. Well at least they have tv right.... well yes but the remote had no batteries and I couldn't get any until the next day when maybe someone not on a kiosk could help me .... oh yeah I forgot you check in on a kiosk with an actual human that's the only human interaction you will have unless you have an issue like not batteries. Overall for the price meh... go a little further and spend a little more it'll be worth it.

Our stay for our weekend trip to the beach was nice. It was nice, simple, and really helped having a full fridge and small kitchen when you have kids. Only negatives were the floor could’ve been swept and the tub could’ve been cleaned better, had to buy draino for both rooms I booked, the water pressure was bad in one sink to where it was just a trickle, and when someone had gotten belligerent they tried to handle it as best as possible, but allowed person to carry on for too long waking my kids and making us feel a little uneasy until it was over

No employee or customer service around

Not a damn thing! Wasn’t the type of room I booked, tv remote was broken, there was a wasp in my room, there was no stopper for the tub…the soda machine took my money. Why have a stove top if no pots/pans.

The location was close to my final destination. The facilities were old , amenities such as the TV did not work. The rooms were highly unclean , gross unknown stains.

Pictures are not true!! Looked better online then when we arrived couldn’t switch rooms. Bugs were seen

Nothing my room smelled bad I had to go out and buy a few items to make it smell better not only that my pillows had a dirty smell to them sheets was dirty and covers had a hole in them towels and rags was dirty had to go get my own the tub was a mess I refuse to wash it in that so I had to go get a shower mat and shower shoes over all this place is just nasty and I will never stay again The smell through the hallways and coming into you room

Does not look like the pictures at all bugs all in the room will never stay here again.