Hotel Indigo North Conway by IHG

Staff was friendly. The bathroom in our room wasn't cleaned and the bed was very hard. Other than that was a good stay and convenient location for us for a 1 night.

Very clean. Comfy beds and pillows. Nice coffee/latte machine in lobby (free). Food in restaurant was good. Service needs some improvement.

We took a trip here to visit story land and the aquarium specifically and we will definitely be booking this hotel for Santa’s village come winter. We loved it! Very very clean and beautiful views

The only real problem we had was paying. We wanted to split the bill between two of us for two nights. Couldn’t do that , why I have no idea. Then they charged an extra 100 in case of any room charges, which is fine but instead of crediting you back the 100 they charge your card again for the full amount minus the 100. Then it takes about 5 days to be credited the first charge. So almost 2000, so don’t use a debit card because then you are broke for 5 days

This is a great place for a getaway. Beautiful mountain views, great restaurant and comfy beds are just some of the things we loved. The pool was also great and the design of the entire building is fabulous.

It is a nice new hotel. The view is great.

Great

Since I booked through Expedia, it was a little difficult to use a gift card that was sent over by a family member. There was some confusion by the staff there. It took multiple phone calls to figure that out. The pool and the gym were small but it was enough just to get away for a quick weekend with the kids

Very nice hotel I would definitely stay there again

Will be booking again next year!

Did not have breakfast - food seemed rather pricey Check in experience - we had a 3 pm check in and at 5:30 pm our room was not ready. We intentionally planned to arrive after 3. They noted that they were fully booked 3 days in a row which made it hard to be ready. Not sure if it was a staff shortage Dog barking early am and owner took quite some time to settle him.

Shower had to be fixed but it was an easy fix.

Nice clean rooms, excellent location and friendly staff.

The pillows were sort of flat

This hotel is new and beautiful. Rooms are clean and spacious. Staff was amazing and would like to say thank you to Sarah for her wonderful breakfast service.

Room was very nice , excellent and helpful staff.

The hotel was very nice , the outdoor seating for dining was very nice also. The bed was a very comfortable slept very well We go up to North Conway quite a bit 6 to 8 times a year. And have stayed throughout route 16, but for the price we paid we thought our room was going to be much nicer. I understand we have mountain view but you also have to think about the wise that interrupt that view.

Made the reservation, but when i got to the hotel, the room was not rented to me because, according to the front desk person, it was still dirty and there was no staff on duty to clean the room for us to check in. We had to find accommodations else where last minute. That really sucked. We are still furious.

Our check-in wasn’t the best—arrived at 3:40 for a 3pm check-in. Our room wasn’t ready and the desk clerk wasn’t very helpful, only informing us check-in is between 3 and 4 (even though all communication said 3). Our room wasn’t ready until 4:20; during this time, we heard multiple travelers being told their room wasn’t ready; one mom asked if they could use the pool while they waited and were rudely told “well, you need a room key to use it…” I couldn’t believe the lack of empathy for this parent traveling with small children. Also, we booked one of the balcony rooms overlooking the valley and they are right on the road so it was very noisy, especially while trying to sleep. Long story short, we have stayed at many wonderful properties in the area through the years, and this one just wasn’t worth the price.

Very small fridges for the price. Room keys didn’t work twice.