DoubleTree by Hilton Hotel Oak Ridge - Knoxville

Everything went well. Staff was helpful and available when needed.

We love staying at DoubleTree.

Clean and comfortable after a long day of travel.

Excellent breakfast!

My kids loved the indoor out door pool!

Room and location are great! Very clean

I’ll be staying there every time I come to Oak Ridge.

Cleanest hotel I’ve ever stayed in

New carpet and paint

I booked this and was quoted $425.26, confirmation 5264917673, PIN 8939. When I checked out she did not give me a receipt but said it would be sent to me by Booking.com. I recd the receipt which is for 492.00+.!!!. I have been overcharged. Please credit the overage back to me immediately.

Location was good. Staff was very friendly and helpful. Shower was a little small.

Clean and comfortable

Great location but it is being remodeled and a lot of dust and some noise. Cleaning crew left our room open all day while we were gone, thank god nothing was missing. We reported to front desk and they advised that it happened to be because door needed to be adjusted to self close…

They are remodeling now so it is going to be dusty and noisy. My room was just fine, but the public areas were busy with workers. I will stay again, but just a heads-up of what to expect.

Friendly employees and comfortable rooms.

This hotel is very nice. We had a king double room. Very large, well equipped and in good repair. Only slight mark down is for the construction (painting) that was going on. I would stay here again a without doubt. Great stop for two nights while watching a concert in Knoxville. Staff were excellent and friendly.

The refrigerator in our room was completely frozen up and not working, so we had to call and have it swapped out after we had already settled in. In addition, the side entry door from outside into the hallway was not secured at all—anyone could walk straight into the building, which raised serious safety concerns. To make matters worse, the hotel had construction going on during our stay. The workers were loud throughout the day, and there were cigarette butts left all over the property even inside. Overall, the experience was frustrating and not what we expected from a hotel stay at a Double Tree.

I booked 3 rooms so that my family would be together. We were on different floors! One room smelled like carpet glue. We were not aware that the property was undergoing major renovations. I chose to pay at property but when we checked out we were told it was paid in full since my parents and in laws were in 2/3 of the rooms and were going to pay for theirs at the hotel. They could not provide a receipt because we booked through Expedia. When I looked on my Expedia account, it said since I was paying at the hotel, a receipt would be provided at the hotel. It was not. I am waiting to see if my credit card will be charged for all 3 rooms or one. I’ve never had this issue before. Overpriced for quality of stay while under renovation.

The hotel is under renovation and we were NOT told about this until we got there. Scaffolds everywhere, workers working, hammering, drilling all day oh and painting walls. Super loud and not safe really! I would never stay there again!

The location is great. The vibe of the hotel was just right. Room was spotless and employees attentive to our needs.