Best Western Plus Barsana Hotel & Suites

Staff was amazing during the check in and check out process.

Receptionist who greeted us was a wonderful lady best service. Just can't remember her name.

Clean room

Nothing did not stay there was double booked they would not help me move reservation or get back to me at all. See above

Tim was very personable and helpful! The toilet lid was noticeable broke and unsure why not replaced before we checked in , but the maintenance man came quickly and replaced woth a new one. The breakfast lacked good quality foods. The Nespresso was broke and not functioning properly.

I think you could make the breakfast a little better. the eggs and breakfast meat are very bland and just so so.

clean room, good location off of I40. good price.

Clean room, nice location. Upon arrival we had issues with the AC not working so it was super hot on the first night but they did change out the AC unit the next day which was very nice and helpful. Enjoyed the remainder of the stay

Highly recommend

Had a very pleasant stay. Room was clean and staff was friendly and helpful.

Good place

Awesome

Had a late check in as normal for us, got assigned a room but couldnt sign anything as front desk lady couldnt get printer to work, went up to our room and it was never cleaned from previous guest, towels all over the floor, bed not made, key cars on the table and trash in cans. FD lady wanted to verify what we were saying so she went to see herself. Got reassigned a different room, she goes to verify it ready and actually wasnt. We get assigned a third room, different from what was reserved. It didn't seem like it was embarrassing to them for the conditions we encountered. As a retired store manager,I wouldnt have been able to apologize enough

Literally the only slight disappointment was the tv in our room didn’t work but we only stayed for one night so it wasn’t a big deal and the staff did attempt to fix it!

Told the front desk the carbon monoxide detector was going dead and they never came to change it. Tv didn’t work!

Nice place

The bed

We had a clean , good sized room. It had a couch and lots of room to spread out. The free breakfast was tasty and the wafflemaker turned out delish waffles. And we got a great deal from Hotels. com. We will stay here again.

No customer service etiquette.