Hilton Garden Inn Olive Branch, MS

Exceptional

Be

Exceptional

Solid location

We stayed at this hotel in April 2025 and loved it. We travel cross-country annually and decided to make this hotel our new half-way point each year. This year, unfortunately, our vehicle broke down on the way there. I called to reschedule my reservation. At first, I wanted to change it to the very next night but I wasn't confident that we'd find a rental car that fast. So, I decided to move it to the latter leg of our road trip about one week later. Instead, the employee added one day to my current reservation and cancelled the first night. I didn't realize that she entered the wrong date until it was too late. I was charged for a "no call, no show." I asked if there was any record of the correct date being entered or discussed at any point but the employee told me the general manager will call me back. I didn't receive any call.

Overall it was exceptional!

Location My room smelled like mildew for the entire stay

Room was dated. Fridge door didn’t shut well. Bathroom sink either ran scalding hot or freezing cold. No inbetween. Staff was nice. Shower was fine. AC worked very well.

It was an okay stay. I expected a bit more of the room quality for the price. I was on the second floor, which seemed nice, but there was a smell of moisture. When I first got into the room, it still smelled of moisture, and the carpet was damp enough to wet my socks by walking a few feet across the floor. I stayed four days and room service never collected dirty towels or changed the sheets. Overall it was a roof over my head, but I would choose somewhere else next time or ask to change rooms.

Fast easy check in. Very friendly front desk staff. Great location. A full size fridge would be great. We like to refreeze our ice packs for our cooler and there was no freezer in the mini fridge. In addition, the mini fridge was not very cold so we added extra ice and kept out water and food in our cooler. That really is the only reason why we will try to stay at the next door Marriott on our next trip since they have full size fridge.

Did not receive my $25 property credit. The front clerks had no idea what booking.com was talking about.

Superb

Passable

Very good

House keeping steals my stuff without even cleaning my room

Exceptional

Very nice!

Room was very clean, the ceiling in the bathroom had a leak, informed staff, housekeeping gave plenty towels

The bathroom could’ve been cleaner

The staff was very helpful, friendly. Cleanness of the building outside an inside.