Hilton Garden Inn Olive Branch, MS

The hotel itself was very relaxing and comfortable the staff was very questionable towards guest about leaving during booked hours

The hotel itself was very relaxing and comfortable the staff was very questionable towards guest about leaving during booked hours

Exceptional

I really enjoyed my stay here. Everyone was super nice, and I loved the sweet treats you can get throughout the day.

The hotel was clean, but I must admit I’ve stayed at better places. Also the food was great, but I was disappointed in the all you can eat breakfast bar and the food was super expensive considering what you were getting and then also the water was about $10 a bottle. The chips typically 50 Cent bag chips were three dollars. I don’t give it a bad rating but I’ve had better. I was not impressed.

Be

Exceptional

Solid location

We stayed at this hotel in April 2025 and loved it. We travel cross-country annually and decided to make this hotel our new half-way point each year. This year, unfortunately, our vehicle broke down on the way there. I called to reschedule my reservation. At first, I wanted to change it to the very next night but I wasn't confident that we'd find a rental car that fast. So, I decided to move it to the latter leg of our road trip about one week later. Instead, the employee added one day to my current reservation and cancelled the first night. I didn't realize that she entered the wrong date until it was too late. I was charged for a "no call, no show." I asked if there was any record of the correct date being entered or discussed at any point but the employee told me the general manager will call me back. I didn't receive any call.

Overall it was exceptional!

Location My room smelled like mildew for the entire stay

Room was dated. Fridge door didn’t shut well. Bathroom sink either ran scalding hot or freezing cold. No inbetween. Staff was nice. Shower was fine. AC worked very well.

It was an okay stay. I expected a bit more of the room quality for the price. I was on the second floor, which seemed nice, but there was a smell of moisture. When I first got into the room, it still smelled of moisture, and the carpet was damp enough to wet my socks by walking a few feet across the floor. I stayed four days and room service never collected dirty towels or changed the sheets. Overall it was a roof over my head, but I would choose somewhere else next time or ask to change rooms.

Fast easy check in. Very friendly front desk staff. Great location. A full size fridge would be great. We like to refreeze our ice packs for our cooler and there was no freezer in the mini fridge. In addition, the mini fridge was not very cold so we added extra ice and kept out water and food in our cooler. That really is the only reason why we will try to stay at the next door Marriott on our next trip since they have full size fridge.

Did not receive my $25 property credit. The front clerks had no idea what booking.com was talking about.

Superb

Passable

Very good

House keeping steals my stuff without even cleaning my room

Exceptional