Extended Stay America Select Suites - Omaha - Southwest

It was dog friendly Dront desk personell had attitude Bugs crawling on floor. No hot water People being loud all through the night

Todo bien

Exceptional

Exceptional

Overall a very clean and easy stay.

Bad

horrible hotel no hot water in shower. Dirty fridge, horrible bed. Don’t recommend at all. City should close this property it’s a health hazard.

Good basic hotel. Stayed 4 nights during the College World Series. My room was quiet and the bed was comfortable. AC worked fine. Fridge and Microwave worked as well. The staff at check-in was friendly and the process was fast. I can't say much more than that.

Location Was not clean and very spartan

Staff was very friendly. The room was fine but the bed did not fit two people and having to pay for an extra towel or reuse one over multiple days was not ideal.

Very good

The location was great for my purpose. The staff were friendly, the room clean. I believe it provided what should provide given the price. The hallways and elevator were not as clean as the rooms. I understand they are high traffic areas and not as important as the rooms. The walls were paper thin.

Good

I reserve a room with queen bed… when I got to the room it have a full size bed with a bad mattress… terrible night not good sleep.

I paid for a room that I was not able to use because there was no one available to check me in. After a long trip, I arrived late and was too tired to safely keep driving. I called the 800 number and was told the lobby was only open until 10 PM, the hotel was short staffed, and there was nothing they could do. That is unacceptable. I ended up sleeping at a rest area because the room I paid for was not accessible. This created a serious safety issue. Hotels.com should not sell rooms at a property if guests cannot check in after hours. If I do not receive a refund, I will dispute the charge with my bank and file complaints with the Better Business Bureau, Hotels.com, and the appropriate consumer protection agencies. Please process the refund immediately.

Close to where I needed to be TV would go in and out and even shut off! Could hear the room above me that sounded like they were rearranging the room until midnight. Taking a shower needed it on cold water to get hot water.

TV would go in and out and even shut off! Could hear the room above me that sounded like they were rearranging the room until midnight. Taking a shower needed it on cold water to get hot water.

The Manager and team are professional and property looks great and smells good. They are so good with my service dog too. Thank you!

Housekeeping is only provided every two weeks, which already raises concerns about basic hygiene standards. In addition, the front desk area had a persistent odor suggestive of a plumbing issue, which made the environment unpleasant from the outset. More seriously, I experienced repeated insect bites throughout my stay. Initially, I did not realize the cause, but by the third night I discovered there were bed bugs on the bed. I was able to kill a few and document them with photographs. When I reported this to management, my concerns were dismissed. I was told the evidence I provided was not valid, and no meaningful effort was made to investigate or address the issue. To make matters worse, the hotel refused to refund the final night of my stay despite the room being uninhabitable. This experience reflects a troubling lack of concern for guest health, safety, and basic customer care. I am seriously considering reporting this incident to the appropriate regulatory authorities to ensure that proper inspection, sanitation, and pest control measures are enforced to protect future guests. I would strongly caution others before choosing to stay at this property.

Exceptional