Embassy Suites Omaha-La Vista/Hotel & Conference Center

Room service/housekeeping lady was very rude and ignored our “sleeping/do not disturb” sign

We always love to stay at Embassy Suites wherever we go. Staff is always professional and the facilities are very clean and functional.

Would definitely stay again

Stayed I room 531. When we arrived the carpet in our room was wet. One of the light fixtures was missing the turner to turn it on. The lamp shades were stained from moisture of some sort. One of the mattresses and box springs had bed bug covers on them. Also during our stay when we came back one evening with groceries and fresh pizza we couldn't get into our room because the electronic door mechanism battery had died. We had to wait 35 minutes outside our door for engineering to arrive and fix the problem. Cold pizza and melted ice cream for dinner that evening. The only offering they gave us for compensation was an apology and a small bag of snacks. Disappointed in our experience for supposing to be a high end hotel.

Great place to stay

The room was clean and my kids enjoyed the pool. Charging $10 for parking, was something new since we last stayed there. I think that should be included with your room, in that area of Omaha.

Thank you for everything ES! We were very happy with our stay.

Staff

The hotel is very outdated and needs to be refurbished. Because of that carpet looked and felt real worn.

Hotel was clean. We stayed 4 days and they were willing to clean our suite everyday if we requested it. Breakfast was included. It had a different approach to the hot bar like omelette’s and such. A large contingent of school baseball teams and cheerleaders were staying at the hotel so it was busy. I would stay again. Staff were very accommodating.

The biggest frustration was how the situation was handled by the staff. They were not very friendly or helpful in trying to resolve the problem, and we did not feel like our concerns were taken seriously. A simple room correction or a more accommodating approach would have made a big difference. The breakfast was also below expectations, with limited options and quality that could be improved. The pineapple didn't taste fresh and the French toast was hard. Although, we didn't use the pool, it looked very nice and a good size. Parking was also easy to find an open spot for the hotel being overbooked. I only mention this because, we were told it was overbooked as to why we didn't get out 2 queen bed room. Overall, the hotel was acceptable, but the incorrect room assignment and poor customer service during check-in greatly impacted our stay.

Pay to park cheesy fee

Unfortunately, the hotel is showing its age. Carpets are “unglued”, wrinkled in the hallways (causing a trip hazard), the chairs and sofa in the rooms are worn - no spring or foam left in the cushions. During our stay- the conditioner and shampoo bottles were empty, no extra TP, arm was broken off desk chair. Unfortunately, at no fault of the hotel - there were groups of unsupervised kids - cheerleading camp, hockey team, birthday parties… it was loud and hectic. Where I blame the hotel - they never said a word. Saturday evening, we saw the security guard- but he also said nothing. In the evening, it was difficult to get an elevator as the kids were playing on them. Again, unsupervised - NO parents in sight. We stay here several times a year - this was the worst. Maybe I will try downtown Embassy.

I didn’t know I had to pay for the parking. So that was a shock.

The staff in journal has forgot how to smile. We have stayed at this and other Embassy hotels and had better service. The nicest staff member was the lady making the coffee.

Hotel was conveniently located to the conference center, restaurants, not far from the airport, and shopping. Friendly service, room was clean, facilities well maintained, breakfast served a variety of items and offered made to pancakes and omelets. When we visit our friends again, we will stay here again.

The entire property was very clean. We absolutely loved our room. It was so comfortable. We enjoyed the separation between the “living room” area and the bedroom. Nice size table that I was able to use for my desk. Housekeeping did a great job throughout the entire property. Front desk staff was always pleasant and helpful. Enjoyed the breakfast. Definitely planning to stay here again.

The only problem we had was with the COFFEE at breakfast!!! It was horrible terrible not consumable!

I appreciated the staff letting us check in early.

Carpet is buckled all over the suite and The entire hotel needs to be updated from the 80s