Towneplace Suites By Marriott Opelika Auburn

Modern, clean, friendly.

Great. Love this place ❤

I was told that I had to make and pay for a room before the lady could let me in. Being a trucker i don’t have the time of energy to go back and forth. I booked through Expedia and she said she saw my reservation. She then opened the door and i giver her my identification. She then proceeded to charge my card again for more than I paid through Expedia along with a incidental hold. I would not have known she did that if my bank didn’t send the notification. I then questioned her about it and she said it happened to another guest. I told her if that was the case why would you tell me to reserve and pay instead of just reserving the room and pay you? She didn’t have an answer and told me a manager would deal with it tomorrow. I checkout at 7am and I ask her about it. She tells me again she told the manager and it’s nothing she can do. I waited for the manager to call and she didn’t so I called the property back. The manager told me she had taken care of it and in 24 hrs it would be resolved. This happened on Monday and I still have three charges on my account from this property. I would NEVER recommend this property to anyone nor do I feel it should remain a MARRIOTT.

The breakfast area was clean, and the food was more than met our expectations. The hotel was in an excellent area right off the interstate within close proximity to great restaurants and shopping.

Friendly staff, great fitness center, facility was clean. Had a problem with refrigerator flipping the breaker and going off. I mentioned when checking out and she said it was a known issue, would have been nice if they had mentioned at check in so we didn’t have to find out when grabbing something out of refrigerator and it was hot.

My room was infested with gnats. When this was brought to staff’s attention, I was offered a room change, but trying to be considerate and avoid the hassle of moving all of our belongings, I simply asked for the room to be sprayed instead. Shortly after, there was a power surge that caused the microwave in my room to stop working completely. We specifically purchased food that required the microwave, so this created yet another major inconvenience. Having to leave the 4th floor, go down to the lobby, wait on the elevator, heat food downstairs, and carry it all the way back up only for it to be cold by the time we returned was frustrating and unacceptable. When I spoke with management about compensation, the manager repeatedly focused on the fact that I was offered a room change—as if that somehow resolved the microwave issue. These were TWO separate problems, both of which negatively impacted our stay. Offering a room change for the gnat issue does not excuse the inconvenience caused by broken amenities and poor handling of the situation. What was most disappointing was the lack of empathy, professionalism, and customer service from management. Instead of acknowledging the multiple inconveniences we experienced, the response felt dismissive and unhelpful. I was also not the only guest experiencing issues with the microwaves. Which is also a MAJOR safety hazard that I will be reporting, I also documented EVERYTHING!! Even our interaction. Because of this experience, I will be escalating this matter to upper management and requesting a full refund. And code enforcement will be contacted as well. As someone who travels for business, I can confidently say I will not be returning to this property. The rooms are infested with gnats and it has power surges, which causes the microwave to go out in multiple of the rooms, especially on the third and fourth floor…. Which is also a safety hazard.

Convenient and very clean

RoomsThe rooms are infested with gnats and it has power surges, which causes the microwave to go out in multiple of the rooms, especially on the third and fourth floor…. The microwaves and power seems to go out on the fourth floor my entire

It was very nice and clean! I loved the shower! The tv is so limited on channels available

Suite was spacious. The bed was very comfortable. Large bathroom and cable TV. Didnt use the kitchen but I thought it was really nice. No bacon. I was the first to get breakfast. The oatmeal was under cooked.

The room was full of Japanese Beetles. We were

Great stay!! Customer service was top notch. Room was beautiful. Breakfast was typical hotel Breakfas, eggs, sausage cereal, waffle maker. Location was great. Lots of restaurants and shopping nearby.

It was peaceful

Everything was new and comfortable. The suite was amazing and it was very nice to have a kitchenette. Staff were very helpful and accommodating. Our HVAC was a little loud but it wasn’t in the other room our family stayed in.