Woodspring Suites Jacksonville Orange Park

Check in was very efficient and courteous

Everything The locked doors with no front desk staff at night were

Nothing I was very disappointed in this place nothing was like they put in their pictures and they said the room was supposed to be fully empty with everything you need to use for your kitchen use, there was nothing in the kitchen to use and the guy at the front desk told me when I asked him about it that the app was and old one and they didn't do that anymore, I said you are false advertising your rooms and you should remove it there wasn't even any toilet paper in the bathroom and when I asked about that he said we'll i can give you some of that. I have never been so mad and disappointed with anyone or any place that I have ever stayed the floor was nasty, your feet were dirty when you looked at the bottom of them,i requested a shower chair for the bathroom and he said they don't have those but the rooms that had handicapped bars were already full i asked him why I wasn't given one of those rooms because I had reserved my room a few weeks ago he didn't know. I found out from some other people staying there that there rooms had everything in the kitchen that it was supposed to. The bar in the bathtub that's supposed to hold your shampoo in guess I was trying to hold on to it because I was having trouble getting in and out of the tub and it fell off and I almost fell in the tub. I would have left if I could have gotten my money back, I would never stay there again and I think that booking should check out the places they use i would like to have my money refunded i can't tell you how disappointed and inconvenience I was this weekend.

1. Check-in: When we arrived, the front desk initially told us they could not help us with our reservation because the hotel had been overbooked. We had to leave the hotel, go outside to the parking lot, and contact customer service to complain. Only after that did someone from the front desk come out and assist us with our reservation. 2. Room condition: The refrigerator in our room was leaking a significant amount of water, leaving the area around it wet. I have photos documenting the condition. 3. Check-out: When it was time to check out, there was no one at the front desk and there were no clear instructions about the check-out process. We ended up simply leaving our room keys/cards on the front desk. Overall, this was a very disappointing experience. The check-in process was frustrating, the room had a maintenance issue, and the check-out process was unclear. I expected a much better experience and would hope the hotel improves its customer service and maintenance.

That I booked a room online , you guys canceled and yet haven’t returned my money you crooks

Courteous.

Very convenient and courteous.

Great for the price

I enjoyed how clean the sheets are Nothing

The property was dirty. Bathroom was atrocious., hair and I don’t know what all over sink and toilet. The fact that I had to schedule an extra night and I had already paid for my two nights through Booking.com. Paid 3 nights total then find that I was charged another 150$ for the two nights already paid for. Was told prior to check out that there would be a refund for the extra nights in a couple of business days? Cleanness, better knowledge of internet bookings.

Exceptional

Don’t stay here rude staff front desk not open all day can’t help you after hours has roaches and our roof was leaking no help with trying to resolve the problem

The room was spacious and had many amenities, like a full-size refrigerator, a small stove and plenty of room The floor was gross-sticky and extremely dirty-thankfully, I wear socks when I travel but they were filthy on the bottom, and I had to change them several times over my 2- night stay. The bed had 2small, very flat pillows -again, thankfully, I bring my own with me from home; there were several old stains on the sheets and there were not nearly enough towels; however to get more, you had to take old linens down to “exchange”. There were piles of litter outside the back entrance and the smell down the 4th floor corridor-where I was staying-was a combination of weird smoke-like and Chinese take-out.

My room #321 The bathroom light did not work. The trash can was sitting in the chair when l enter my room. It had a puddle of water on the floor the l step into an almost cause me to lose my balance. When l reported this to the Clerk at the front desk he stated, how did it get there because there was no leaks in that room? I suggested he come up here and see for himself and then he stated that he could not leave his position and it’s probably just mop water left over from the personnel cleaning the room and l could come down to get some towels to clean it up or He could switch me to a room bed room instead of a two bed room. I ask him if l could received a discount for my inconvenience. He said that l would have to speak to the Manager in the morning about it but me and my child would be fine if we decided to stay in room 321 the way that it was. With the water still on the floor and the bathroom light not working just to have double beds since that was the last room with them. I took pictures and videos of the room. He also suggested that l take them.

It was very nice

Website needed to be in sync with hotel

No one was at any kind of office check in. It was after 9 so you're instructed to call 500 which a nice lady attended to us. That was a little weird. booking on booking. Com I got to the place and was told they had no rooms. I was frustrated and tired and the lady who was there made a call and we had a room in no time. Place was completely cleaned. Website and hotel should be in sync. Otherwise happy with the stay. Website needed to be in sync with hotel

The Staff at the front desk - Especially a mail - Was EXTREMELY rude! If something was not communicated properly from the other front desk person, Then apologize and make it right , No need to be rude!

The bed was fine. The shower was fine. There was no noise. Two things lacking - the floor was dirty and the front desk is only available from 10a-4p on weekends. I was not expecting that. The front doors get locked for good at 8pm if I heard correctly. Side entrances are needed after hours via use of your room key. Good deal on the price, but no breakfast.

No.