Quality Inn Osceola

We should've turned around and ran when we seen wall plaster shavings on the steps going up which we had to drag up. Upon arriving in the room(213), the carpet was sticky, the shower had a wall falling apart and the stench was horrible. After a long trip we just stuck it out. The room for our handicap guest was bad as well, the floor was very uneven and lumpy and moving as she was walking on it making her feel like she could fall any moment. She also forgot her cane in the car since we assisted her and when we went to the front desk to see if she possibly left it up there and the guy at the desk was agitated that we even asked, didn't even try to look around or anything. He was beyond rude. This morning when trying to get a managers assistance on all the problems, the new guy at the desk was looking down at something and appeared to be agitated as well that I even went up to the front desk at all. The housekeeping ladies kept apologizing for him and are the ones that assisted me with a manager's business card.

It is an OK property. It could be better. The breakfast was not so great. The staff was excellent though.

Convenience There wasn’t any bar soap to use

Always stay here !

No elevator

Not very clean, kinda run down property

Good and clean

Breakfast ok. Room ok. Nothing great. Not worth money we paid

Cancellation policy

This property was a clean stay, rooms were nice and beds comfortable. Somewhat noisy with the trains going through. Breakfast was good. My biggest issue though was the pool. Was a nicely warm pool, but I was concerned after both my son and myself accidentally discovered an uncovered suction drain that had a very powerful,violent pull/suction to it. It left a very noticeable mark on my son's back the rest of the evening. There are other holes around the pool that shoot warm water into the pool. This suction area looked similar to those but this totally open, exposed 2" PVC pipe looking thing was very shocking to get sucked into. Left a red mark on my hand, similar to my son's back. We went to tell the front desk and they just said they were aware and it's "suppose to be like that". This just seems completely UNSAFE. It really seems like it should have a cap or vent or SOMETHING over it. I told my kids to stay away from that area after I was aware of it. Both of my daughters were wearing piggy tail braids and that vent could've easily sucked one of their braids in getting them stuck there. I'd really advise the staff to look into making this spot safer in your pool. But if they don't, be wary of the hole that's just left to the 4' depth sign... don't let your kids play by it. I'm not kidding when I say it's a VERY STRONG suction. We were completely caught off guard with it. While the property is clean, this pool needs attention and swimmers beware if they don't fix this.

Clean Rooms the staff was nive

The outside of the hotel was misleading. It didn’t look brand new and was somewhat hidden behind a gas station. But when we walked inside we found it to be clean and the staff friendly. There have been updates on the building and the room was nice, clean and had been updated, too. Shampoo, conditioner and lotion were provided as well as bar soap. The price was very reasonable. The free breakfast had hot and cold foods. A good variety to choose from. And my favorite, a waffle making griddle! We would stay there again if we are in the area.

Initial smell of the lobby was concerning, but our room was just fine!

N/A

2 stars

The shower wouldn’t drain, when I took a closer look it was clogged with hair and soap scum. The sink in that bathroom wouldn’t drain as well. The small refrigerator in the room would hardly keep our drinks cold.

Location suited our trip. Hotel very outdated

Pet friendly Nothing

Very dated hotel, rock hard bed, holes in the screen windows, orange-brown stains on bathroom ceiling, and a 3am wake up from the trash service emptying the dumpsters below my window.

A little loud. But that was other customers