Crystal Cove Hotel

Exceptional

Superb

Staff was so helpful and friendly. Beds were very comfortable and room was roomy and clean We were in the main building and there were a bunch of people having a get together right outside our door and they were very loud way past an appropriate time

Great little place. Only stayed one night so we didn’t use many amenities or get to check out much of the resort. The room and the staff that we did deal with were all excellent! We will be back when we can stay longer. Maybe on the RV side of the resort next time!

Exceptional

Everything! Staff was beyond very friendly & helpful! Pool was clean and clear, st John's was right there & beautiful!

Nice little room for the price. Great for a trip with a boat or trailer.

Drug traffic all night, prostitution traffic, and crackheads walking around the hotel all night by our vehicles.

Price Drug traffic all night, prostitution traffic, and crackheads walking around the hotel all night by our vehicles.

The room was nothing like the photos when booking. The room had an odour and bedding looked old, nothing like the photos of the King room on the booking site. There was no breakfast available even though the front reception listed the breakfast hours. There was no restaurant on site, it was shut down (permanently?) This place looks worn out and in need of major renovations. The air conditioning in the room was so loud that we woke up every time in came on. The lobby chair seats were all in disrepair. False advertising on the resorts part. The only pleasant thing was the view of the St.john’s River & the marina. The resort needs to update their photos as it really is.

Pool view was spectacular!

The location was excellent. The room we got after refusing the first one we checked into was comfortable and clean. Make sure you have a room in the main building. The write up for this hotel indicated that the rooms have a river view, however only the even numbered rooms in the main building have a river view. All others have a parking lot view. The rooms in the detached portion of the hotel are totally depressing, with black walls and poor lighting. Sleep in if you're planning to go to breakfast. Poor or no options for hot food. Hard pastries and the coffee carafe was empty, and not refilled, one hour after the start of breakfast.

The outside building, which I think was called West, needs a deep cleaning, and new comforter sets! They were worse then the ones I have at home! Please throw them away and buy new ones, very stained and old! My room was changed upon request which I

Good

Not one by receptical “wire devise” would retain a charge port, all devices were worn out, Safety Hazard! Very loud hotel.

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Beautiful setting My room didn't have any kind of shampoo or soap holder in the shower. You had to keep it on the floor.

My room didn't have any kind of shampoo or soap holder in the shower. You had to keep it on the floor.

Location Staff very rude had no concern for problem with you room. Stating well no one else has had a problem with that room. We’ll never go back . Room was very dirty old furniture worn out with lots of bugs .

Service and hospitality at the service desk No hospitality when you leave the service desk too easy to miss. The breakfast needs to be a lunch, nothing major. No rugs on the floor. Ice cold towel on the floor