Holiday Inn Express & Suites Houston E - Pasadena by IHG

No additional comments. Nice stay that fit the purpose.

After 3 rooms we were finally able to rest, keys not working, another room locked through inside, the last room the floor was dirty food crumbs, toilet dirty, and the water from the shower wouldn't go. Breakfast was cold and pancakes hard, no hot water for oatmeal. Simply a bad experience.

It was a great, with comfort and peace

Housekeeping was also inconsistent during our stay. Aside from the night we checked in, our room was only serviced on one other day, when the bed was made and fresh towels were provided. While we enjoyed the location, spacious room, and amenities, more consistent housekeeping and addressing the odor would have made our stay much more enjoyable.

Great

The bathroom had mold on the ceiling where the tub was and the elevator was not working and I was in the third floor. The staff said it had to be shut down because it was overheating..it was not worth the $--- I paid..

Couple things missing from room like hair dryer and bedding for pull out couch. Bath tub could use updating in our room.

Clean

When we checked into our room it wasn’t cleaned and had to wait back in line to change rooms.

Good location to stay

I normally stay at this location and have never had a bad Expy, it this time not only did I stay but recommended it to my sister and daughter , my sisters room was very dirty and had to change rooms , beds were not made and room was dirty , my room was dirty. Crumbs on the floor , bed was a little messy and there was a coffee cup someone left behind, tv did not work , we were in town for an event and were already running late so I asked front desk to please get room clean didn’t have time to change rooms but no one went to clean it , very disappointed

Everything was fine

Holiday Inn is a great place to stay. Reason for the stay was an plumbing failure at home. It was nice that this location is near and had no plumbing problems, nice hot shower.

They had only 1 luggage cart and it had a flat tire and they didn't care. The pool and spa was dirty. Then, I'd you need extra towels which we needed because there was 3 of us. They would not give us extra towels. The dirty towels have to be taken down fir theti count before replacing the used towels. They expect towels to be reused but only a small hook in the bathroom. No towel bars or anything to hang the towels on. The breakfast wasn't too bad

Perfect to stay

Not much very basic

The baggage car, not good you need to pushed hard very very hard need help. The tub its clogged

Disappointed with this room 337 over last weeks 223. The carpet had several stains and cuts, two sheet rock corners had big gauges, the headboard had a tear, the shower had blackish mold in the lower rear corner. For that kind of money I would expect a much better room. The front desk and breakfast staff was friendly and polite.the food had a good variety and was tasty. The hallway from the elevator to the room had a few stains. My impression is it was a very nice hotel that hasn’t been properly maintained.

The second room we got the tv didn’t work at all. Smelled very musty in both rooms & we had bad allergies the entire stay.

The menu is great, but the room does not smell so good.