Motel 6 Suites Birmingham Pelham  AL

The pillow-top mattresses, blackout drapes, and rainfall showers ensured ultimate relaxation. Appreciated well-trained security personnel and clearly posted emergency procedures.

The TV didn’t work and the room I stayed in had no pillows for the bed.

Hotel exceeded my high expectations completely. The Michelin-starred restaurant, sommelier selections, and chef's table experience were unforgettable. Security protocols were thorough without being intrusive throughout my visit.

Staff was nice. Did not get a non smoking room that I reserved 2 weeks ago. Neither did a lot of people that also booked ahead! Beds are horrible like an air mattress! Website said dogs are free NOT. Paid 15.00 a night. Do not recommend this place. And forget ever trying to talk to corporate. Tom Bodette where are you!!!??

Thoroughly enjoyed our weekend at Studio 6 Extended Stay Birmingham Pelham AL. The continental breakfast selection was extensive, parking attendants helpful, and rooms maintained pristine conditions. Well-marked fire exits and safety instructions were visible.

You reserved a hotel that was closed

Didn’t have the room we booked. We had to settle for a twin bed and a pull out couch. Took over an hr just to check in. They tried to change more even though we paid online. Everyone was new and not trained well. We wanted smoking but they didn’t even have that available. We had no toilet paper and had to go ask. Room wasn’t the cleanest. Dog hair everywhere and dusty. Bathroom door didn’t lock. Only good thing was employees were nice. Also cops showed up twice. Do not recommend at all.

elderly will all be comfortable here. Very well lit in & out; Room doors are several inches thick, Super Heavy, & feel like they're made of solid steel. Nobody is kicking these doors in. Plus they have key lock & Heavy Latch on inside. Staff Very helpful! Over the top! Im in wheelchair & ALL have Really Gone out of their way to help me in last 3+ months. Unfortunately, every other day for the last 5 days, Corporate (Owners) have come down & systematically fired all but 4 of them! So we shall see where we are in the next weeks. AND, Apparently, my Entire ACCOUNT HISTORY has been DELETED (Owner Error? Not his SW & antiquated equipment) as if I've never been here at all & Owner is beside himself! He's Sending people to pound on my door every few hours. I have MS Symptoms & can't just jump up at a moment's notice & go thru online banking records to prove my right to be here. But, I just go back to sleep h peacefully ignore issue, & staff person knows me h has probably skipped a few times & stood up for me. But, I would DEFINITELY RECOMMEND THIS PLACE. Many residents 1+ yrs; several 3+ yrs! Many of them have pets - mostly dogs of ALL Sizes (ankle-biters to Dobermans).

I booked and paid for a room for this hotel and when I arrived there was no availability this is the second time it happened it's very poor advertising it's false advertising because there's no rooms available when you pay for this room you don't get to stay there

Made a pay later reservation on a third party website, show up day of, & when I get to the desk, the attendant asks if I paid in advance. I reply no & she follows with ‘well we have no more rooms available’. While I’m aware its not her fault, her attitude was snarky from the get go. No apology, no explanation as to why, no anything. I had a follow-up question about being charged regardless & she acted like I should already know the answer. TERRIBLE customer service.

Si llegas de noche ten por seguro que no habrá nadie en recepción que te atienda

Pleasant

I contacted Expedia for a refund, but they couldn’t reach the property either. I then called Motel 6 customer service multiple times. I was repeatedly told I could still check in and was given an after-hours number that did not work. One representative hung up on me, another put me on hold/into an automated loop for about 15 minutes and never returned, and I was eventually given a “refund number” that wasn’t even a working number. I later contacted the local fire department myself and confirmed they had been at the property regarding issues that needed to be corrected. Because I couldn’t check in and nobody could provide a solution, I had to drive approximately 3 hours back home that night and then another 3 hours back the next morning to make it to work on time. A simple phone call, text, or email before I arrived could have prevented this entire situation. Instead, I wasted hours driving, additional money on fuel, and an unbelievable amount of time trying to get someone to help me. The lack of communication and customer service from both this property and Motel 6 was completely

I booked this for 6 nights. Paid in advance. Got there and they said we didn't have a reservation. Would not let us check in. Want a refund but have not received it yet

Courteous staff and great parking!

No call prior to my arrival and then was charged a no show fee,

Did not stay they had no availability and I lost 86.00 and booking nor the hotel have refunded me !!! They promised they would and neither company has! Do not use booking you will lose your money if the hotel can’t accommodate you !!!!!!’ I repeat I did not stay here I had to stay at another hotel and spend another 103.00!!! They are rude and not answering the phone! If you want to keep your money just wait until you get there to make sure they have rooms bc booking will not refund you!! Bad experience and will never use them again! Because they have not refunded me for a room I did not use!!

Disappointing

The staff seemed sort of all over the place. There did not seem to be any designated front desk employees, just general people that worked there and were around. One day there was a plumbing issue, so I couldn’t shower before leaving.

Horribleeeee stay! Staff was never there in the morning my room key didnt work half of my stay and had to wait hours before anyone could help me or open my room! Wanted to cancel but they didnt want to give me a refund expedia didnt help either! Will never stay at a place like this again!