Days Inn by Wyndham Pensacola - Historic Downtown

Blood on sheets, wads of hair in shower drain, sticky liquid all over floor. We called for new sheets and changed them ourselves. called manager who had nothing to offer no did he apologize. The only person that apologized was the young gentleman who brought us new sheets and picked up the bloody ones.

Exceptional

Very nicely decorated and comfortable Not soundproof, can hear other guests walking in the hallway

Passable

Perfect pool & access to the Palafox Market, Restaurants & Bars. Short trip to the beach. Had in issue with the tub draining & we were quickly offered a new room. 5 star service from the whole staff.

The property was clean. The parking was very convenient. The AC needed working on. I didn't contact management because we didn't want to have to change rooms. That being said, the temperature was good enough to work with. The beds were comfortable. The pool was well kept and wonderful. I would stay here again.

Exceptional

Bad

The staff was very helpful and friendly, and I appreciated their willingness to assist me. Unfortunately, my overall experience was very disappointing. When I arrived, there was trash throughout the parking lot. As I got out of my car, a man nearby was smoking and watching me until I reached my room. Since I was traveling alone, this made me feel very unsafe. When I entered the room, it smelled strongly of marijuana. When I pulled back the sheets, I found hairs, food, and what appeared to be bedbugs. I immediately took pictures and left the room. I booked the hotel through Expedia, and they were very helpful in getting me a refund. The hotel staff also looked at the pictures, showed them to the manager, and agreed that I should receive a refund. They apologized for what happened, which I appreciated. While the staff was friendly and helpful, the condition of the room and the overall experience made me feel extremely uncomfortable and unsafe. I would not recommend staying at this hotel.

Disappointing

Exceptional

Close to the beach!

Good

The location

Exceptional

It wasn't what was advertised

Everything was great in order.

Great location in Pensacola! Close to historic district and access to interstate to get to malls, eating, beaches.

Staff was very friendly and helpful each time I had an interaction with them. Check in was smooth and easy. The 2nd day our keys did not work, had to go back to get new keys and when we got back to the room, still not working (finally got it to open) (I think the door battery was dying) I did call and they came and fixed it. Room was clean, did smell a little "wet and moist" but it was over 100 degrees outside and the air unit is trying to keep up. The noise level for traffic and such was fine, we did have a few very noisy neighbors really late and really early in the morning, but that is not the hotels fault, and if it wasn't for them, we would have never know anyone else was there. I would stay again it did the job for a couple of nights.

Poor