Hyatt Place Phoenix -North

This was the most disgusting hotel staying experience. The hotel is going thru a renovations process but it is filthy and over used. We requested several times to have extra towels delivered and absolutely no one showed up. The operations are a night mare and a paying public should not have to put up with this lack of service This propriety should be taken off the market and health department should have a stringent inspection. No one should have to put up with such terrible lodging conditions and lack of service. We expect a full refund.

We should have been informed that the pool was not operating.. Phoenix in the summer..112°...the pool was an amenity that caused us to choose your facility and we were not given the option to choose someplace else since we werenit informed.

Property was not at all what it appeared to be online. Pool was out of order and being renovated, but we did not know that. One of the elevators was not working. Had to switch rooms because the air conditioner and fridge were broken. Staff was very sweet and helpful, but the property is in poor condition.

No room service while I was their

Pool was closed.

Everything was clean until we found a large dead roach inside the restroom.

Very old, dated. Couches were dirty, toilet kept clogging

The check in staff was great! She was always friendly! The hotel is worn but is under going a renovation. But it was clean despite the age of the rooms. Breakfast was okay.

Clean room, great staff, amazing breakfast! Overall a great hotel.

Nothing This facility is literally falling apart. There are holes in the floor of the elevator and the hand rail in the elevator is taped to the wall with box tape. The furniture in the room is sun faded and ragged and no where near the window. The shower curtain rod was falling off the wall. The room had active roaches. We did not even unpack we went to the front desk and requested a refund. We did eventually get the refund and the lady at the desk was very helpful and professional.

Poor place to book a hotel Air conditioner was not working properly the roon didn't have a microwave the bedsheets was not clean

Staff was great, location met our needs We were here Nov 2025 and the condition of the rooms are the same....still remodeling....we have yet to stay in a remodeled room. It does not appear that they are actually remodeling the rooms......disappointing. most likely wont stay here when we come back in August.

hotel was under construction but 3rd floor was accesible to the public and was a hazard, no signs posted , tub showed mold, had to leave a day early because of mold

The pool was not clean. We could not use it. There are signs that say there are renovations being done on the property, but we do not see any renovations being done. The pictures on the website must be from a few years ago because the rooms are very worn and outdated. The couch was very old and torn when we pulled the bed out. The mattress was a very old and worn. We decided not to use it. They did allow us to move to another room, but the pullout mattress was the same way as the other, so we just stood in the original room. The breakfast was OK. On a good note the staff was very nice and the location was close to my family that we were visiting.

I’m good

Phone didn’t even work.

Cold water. In room Cold water in room.

Lobby area and breakfast area The pool was green and unserviceable to swim in especially on a hot summer day. That’s the reason why we chose the hotel because it said it had a pool and when we got there, it was green.

The hotel was under a major renovation, but that is not reflected on the Expedia site. The pool was not working; there were chips in the paint in the lobby and everywhere else. Breakfast not served one of the days of my three-day stay. Rooms are only cleaned every other day which is tough because the dirt is so ground in that you can smell it. Carpet in hallway to my room had a giant gash out of it that went to the carpet pad, it was a hazard. In addition, the hallway carpet in halls and in rooms was ancient, filthy and stained. Hand railing in one of the main elevators fell off when I bumped it. Hotel difficult to deal with even though the construction limited customer experience and Expedia still charging top dollar. My recommendation: wait this one out until renovation is complete which by the looks of it will be at least late 2027.

Great central location in Phoenix right off the freeway. Nice facility with big rooms and free parking.