Hyatt Place Phoenix -North

Service breakfast great Booking.com

It's rare to find people who care this much about their guests. We left feeling genuinely looked after and grateful. If you get the chance to stay here, take it. You'll be in wonderful hands.

Poor

… …

Great location The tub in the shower moved them i stepped inside of it to shower. Its like water is trapped under the tub. Almost caused me to fall and my mom was unable to shower because it was an unsteady platform for her to stand on.

The facility had roaches everywhere. My first room had them dead in the floor. It was so nasty. The roaches

It's always been a nice place to stay The shower soaps were empty

Superb

Great Nothing

Benji the manager was awesome The front desk was very professional. Comfortable place to stay.

Exceptional

Hyatt Place is like a second home for us.

People were great, place needed updating. For a Hyatt property we expected more.

The hotel was decent and clean. The employee who checked me in and helpful with other requests was excellent.

Great place to stay

Room never became available for check in due to being understaffed. Said they'd call with update & I never received call. I checked in with them before dinner & at 8pm with no guarantee for a room to be available. Pool was closed as well.

I decided to book this hotel because of how close it is to the testing center, I had a state exam to get a license at 8a.m. so I thought this was a good idea. I was literally able to walk across to the testing center. We got to the room at around 1130 p.m., turned on the AC but it never got cold. at 230 am I was still awake because of how hot/humid it was. Also the room was dirty. I do NOT recommend.

The staff and the breakfast were wonderful. Everything else. Pool was down. I picked this location because the website said it had a pool. I've stayed at other Hyatt's, and i was expecting the same quality. So many things, things i won't go into here because I didn't say anything. I didnt complain because on friday, there was one employee. Seriously. And she was very nice but alone. Saturday, same. We saw one girl that morning. Oh and the lady cooking. Sunday there was a gentleman and more staff. But this was not the Hyatt I was expecting at all, not like the ones I've stayed at before. Disclaimer: This weekend was a very quick weekend. If I had actually spoken to the wonderful staff about my issues, I'm SURE they would have helped me.

Bad location, loud, old, poorly maintained rooms. Loud AC

So one of ny critera wss a pool. Check in pool is under rennovation. Would not have booked. party of 5 no bedding for sofa bed, onoy two towels in rooom. Website said hair dryer in room no hair dryer. Desk did provide extra towels, bedding, and hair dryer upon request. No microwave in room. Free breakfast day of checkout had french toast and pancakes but when asked said out of sryup. Overall stay was ok but as i said no pool would have equaled no booking.