JW Marriott Phoenix Desert Ridge Resort & Spa

Exceptional

It was clean comfortable and had some many things to do there. Nothing! It was so nice

Everyone was amazing, we were able to check in early which was so helpful!

When arrived to the room we had to call the housekeeper to clean the floor (very dirty). The TV server (Enseon) or something like that (never heard about it) malfunctioning, getting frozen at times. Several restaurants closed (maybe due to low season). The flouting tube did not have proper air pressure. Valet parking (50 dollars by night) with no roof, so your car is not protected). Regular parking is 30 dollars with very bad illumination. The staff were great.

Wasn’t a fan of the $60/night resort fee. When you prepay for a stay, you shouldn’t have to worry about getting hit with a hefty “going away” fee

We really felt welcomed! The staff were friendly and helpful. The grounds were well maintained and the room was very clean. The lazy river was a ton of fun. A definite 5 star Hotel. We are planning to go back again soon.

Good and clean and great pool area.

Excellent for a relaxing family...

Very relaxing stay, a lot of hidden fees but overall a great place

The hotel was doing construction during our stay which required you to walk a long way to hotel lobby any time you came and went. It would have been nice to know that prior to booking and maybe them waving the self park fee during our stay to compensate.

Great staff, awesome amenities, if you don't mind walking its close to shopping and food. The restaurants in the hotel are amazing though. Pool areas and gym are wonderful. Loved our stay!

Exceptional

The facility and individual guest rooms were beautifully decorated. The bedding was luxurious. The staff were lovely and helpful, including housekeeping and bell staff...went out of their way to help Two primary issues: I arrived around 8:00 pm; it would have been helpful to have available more options for getting something to eat at that time. I DID NOT like that getting info/services in room required a certain level of comfort with technology. I worked for easily an hour to find a menu for in room service to no avail. And truly confounding: the QR code to access in room service is hidden on the phone UNDER the receiver. C'mon folks...that just doesn't make sense.

Great

Get the Valet parking

They kept trying to charge my credit card for different amounts yesterday. I prepay before I got there plus give them $300 hold on my credit card. The next day I started notice charges out of know where

Beautiful property, genuinely great amenities, and an excellent meal at Tia Carmen. Service was the gap. Our pool waiter was unfindable for an hour, and when I asked at the bar, the response was a laugh rather than help. Tia Carmen's food was the highlight of the trip but the service there was cold. The exceptions were real: the holiday coordinator who secured our reservation was excellent, several front desk staff were genuinely helpful, and the manager at the pool restaurant was instant in her offer to help (sharp contrast from the bar staff). Good stay overall, but the service does not match what I've experienced at JW CDMX, and it is a step below the Fairmont Princess.

We loved everything from the waterpark to the room to the restaurants on site. Can't recommend enough!

Exceptional

Waterslides were a blast with kids. Half Day mister tents were a fair price and an absolute must have if you have kids and it’s 118’ outside.