WorldMark Phoenix - South Mountain Preserve

Awesome

M

Location is convenient Low key property Hiking access was amazing

The location was good We didnt like that at 7am they were trying to come in out room to service something and we were not made aware.

Location. Spacious rooms. Check in wait up to 3 hours and was repeatedly informed that room would be ready shortly.

Clean, convenient, and good location Rooms were not ready at check in.

Location. All staff was friendly. Pricing fair. All around great facilities and comfortable room. Gym has limited equipment, out of order equipment, and very light dumbells. Complimentary breakfast would be nice. Floor/carpeting can be cleaner. Was not interested in the timeshare spiel during check in especially since I was short on time. Please consider having EV charging and I'll definitely be back!

The pool was warm! Spacious suite. Paid wifi - also could have had more coffee/dishwasher tabs in the room in accordance with number of expected guests.

I booked a room that showed the soak in tubs, got to my room and it wasn't what was in the pictures when booking. The front desk told me they didn't have tub rooms any longer and they are aware the pictures are misleading. They didn't offer a room change, a discount, not even a snack. And to add to my disappointment the room had tons of spider all over the unit. On a good note the propeety was quiet and the rooms are spacious.

Location, amenities, spacious rooms We were initially given a room that was full of mosquitoes and were bitten as soon as we walked in. We called to request a different room, but front desk told us the mosquitoes were seasonal and didn’t have another room for us. We called a second time asking to be moved to another room and were told that they happened to find another room. However, this was because maintenance was not able to come treat for the mosquitoes right then & there. We had an unfortunate welcoming full of mosquitoes & were left uncomfortable for the duration of our stay due to the bites.

Spacious. Comfortable beds if you like soft. No/poor lighting to go up/down stairs… definitely a fall hazard. TV did not work, had to call maintenance then had to replace box which I don’t like to bothered so I forwent the box exchange until we checked out. One of two hot tubs worked so it was always crowded. Biggest issues were you get charged 9.95/ day for internet and they PRE-charge your card $250 for incidentals whether you had them or not AND takes up to 15 days to get money back on your card. Never have I been pre-charged. Leaving a card of incidentals is one thing but to charge it regardless is another. disappointed. No ziplock bags, coffee filters etc so bring your own if you think you’ll need.

The property was nice and beautiful. The only issue I had was that I booked a room with a oversize tub/hot tub Jacuzzi tub in a room that was pictured when I booked it, but the room did not have that I was a little bummed out, but the property was beautiful itself, and the staff friendly. The property had a lot of amenities also that guest service was open 24 hours. You can get a hold of somebody via text. The picture is below are of the living room dining room and the spare bedroom second bedroom.

Property is advertised as a resort but the only resort amenity is a decent pool. Staff was not helpful until we complained to the management.

Nice and quiet

The property was great for the value and for a big family. It was spacious and quiet. Check-in was at 4pm, but we didn’t have our room ready until 7 pm.

Great and quiet location. Room was very clean and comfortable.

Close to trails- great pools Nothing

Good overall in a nice location One of the front desk staff was not helpful she is usually there early morning and was kind of rude when I just ask for a print out of my receipt when I was checking out. Could be cleaner..

How big and clean the units were. Also the private garage that was a big plus The pressure of being an owner!

Great stay. Loved the private garage. We walked over to Turning Point USA to pay respects to Charlie Kirk. The patio in the morning breeze, wildlife, and a cooler was very peaceful. As always, Worldmark doesn’t disappoint!