InTown Suites Extended Stay Dallas TX - Plano

The rooms were nothing like the website showed and when u seen the rooms and u asked why they were different all he said was u didn't get the upgraded room which never said that anywhere because the nice picture was a lie

Tim (manager) I met him and he has a great personality, and very informative. N/a

Location Texas taxes. I Extended another 28 day. I was under the impression that once I went over 31 days, I would start getting the tax exempt. But I paid $1,690. and I was told I after my stay.

Exceptional

Na

The staff was not helping We made booking in another room that was so bad . I dirt that all the furniture broken we refused to stay in that room. we didn't check in, but still, they charged one night. We reached the staff so many times to write email but no response... I booked their premium room, which was good and clean .I extended my stay 2 times in that room, but their policy they dont provide towels and tissue .

The premium room was clean and comfortable and location The staff was not helping We made booking in another room that was so bad . I dirt that all the furniture broken we refused to stay in that room. we didn't check in, but still, they charged one night. We reached the staff so many times to write email but no response... I booked their premium room, which was good and clean .I extended my stay 2 times in that room, but their policy they dont provide towels and tissue .

Bad

Pleasant

One of the staff members and the vending Machine. It kept taking my money. Needs work.

The quiet environment and how close it is to my job. One of the staff members and the vending Machine. It kept taking my money. Needs work.

Location Wasn’t clean and had lots of bugs. Water was constantly being shut off.

All

Top notch All

No one available to check in Left me without room, stay outside

Scammers Scammers

They advertise remodeled rooms. The room they gave me was not. It was old, filthy and unsafe. The walls had not been cleaned or painted for years. There were giant dark smudges everywhere. The refrigerator door didn't close and cabinetry was rickety. The door to the room had a faulty lock. The bathroom was gross. When I complained to the woman at the desk, she called the police. The room had been reserved for eleven nights, based on the advertisement, but I stayed for three nights. Although I requested a refund from Expedia and Intown Suites, I have received nothing but silence.

Terrible check in policy. 3-6pm. Literally closed after that. Had to get another hotel. Lady on phone just kept saying we're closed and told me there was a hotel next door.

The fact the water got turned off twice and while we was washing are clothes and towels, wasted money and they didn’t tell us the water was getting turned off nor there was construction being done. We had to buy toilet paper cause they didn’t supply any, got locked out are room and the staff was a little rude about it didn’t believe we was staying there. Had to ask multiple times for new sheets we stayed there 8 days and they only cleaned are room 1 day out the 8 days. They didn’t even clean it we did.