Plano Inn & Suites

They were painting the hallway during stay. Rooms were noisy with people roaming the halls at 3am

The room was dirty, the floor was filthy. At first I walked barefoot and it was sticky. I cleaned my feet with a wet towel and the towel got dark. On our second night we asked for towels, at night when we got there, and the young man said "why didnt you ask for the towels earlier!?" Very unprofessional. There was also a bloddy band aid stuck to an appliamce. The entire building smelled like curry. Will never go there again!

Wasn’t impressed with room - not enough towels for 2 people - was expecting some kind of breakfast snack - cold coffee not enough

We booked online as soon as Delta informed us our six-hour delayed flight would not arrive at DFW until after 2AM. Since we live 2.5 hours away from DFW we wanted to ensure we had a place to stay. No sooner had our reservation processed through Hotel.com Delta canceled our flight. We immediately called the hotel to explain what happened and they refused to refund the stay. Zero customer service. Stay away

It was good I was just having issues with my key at first.

The person at the front desks was very not helping nor accommodating and rude

Unprofessional behavior by the staff.

Very rude beds were uncomfy and it smelled.

Staffs are not profession. They treat you like treating prisoner or criminal. May be that how most of thier customer been there and continues stay there are used to it, they may have some background that cause the management treat new client as they been treating thier existing clients. If state controller be there this place will get many points to get penalties.

Coffee was terrible. It was cold and old..

The hotel was so nasty that we tried to get a refund and could not get ahold of anyone from hotels .com to cancel. We left and found another one on hotels that was just as bad. had burn holes in the comforter and hair on the sheets pretty nasty. we left there and drove an hour and a half to a relatives house

There were roaches all over the room, attendant said there was nothing he could do. Air conditioner did not blow cool. Attendant also said nothing he could do. Carpet was wet in hallway. Elevator was broken this morning. Had to haul all our stuff down the stairs in hot muggy weather. Really bad experience. Paid $68.00. Don't do it.

There are roaches, + the room smell like straight cigarettes everytime. This place is run down there are cheaper hotels in the area with way better quality.

Excellent property being kept up to standard. Clean and quiet atmosphere.

This is the absolute worst hotel I have ever been in. It had roaches, wasn't cleaned up, rude staff, bed bugs, the sheets had piss stains, the place was absolutely disgusting.

This was the worst hotel I've been to in my lifetime and I've been there 45 years you never come back here.

Over all is fine but room service is not professional service.

It’s a nice place to stay if you’re just passing by.

There was roaches all in the bathroom and mold in the ceiling of room 214 and the faucet wouldn't stop dripping. The fire alarm was in the drawer. The top cover had a smell like ot hasn't been washed.

junk outside, homeless people handing around, shower curtain full of mildew. not a very good place for you to remomment