Sonesta Simply Suites Plano Frisco

Homeless people in this hotel Left after first night

The pictures are very misleading. This place looked nice in photos but the room you actually get feels and looks dirty. Though not the front lady’s fault I had to be assigned 3 different rooms. The key pad didn’t work on the first door and the second room was dirty, someone’s clothes on the floor, bed sheets off the beds and on the floor, dirt and trash thrown about. The third room was okay but overall not a very clean property. The experience of all the different rooms took a long time and was stressful in the heat with a baby I desperately needed to get to bed. Will not be staying here again.

Large room. Clean. Bed in room was a double not a Queen. Room needs USB ports.

Very good

I did not stay. I check in and when I saw the halls and the room condition, I told the desk I could not stay there. They keep one night and refunded the rest.

Free laundry facilities. The comfiest bed. Lots of storage and very courteous front desk staff. Highly recommend to anyone looking for a budget friendly short to long term stay.

I think given the trip objective the location was just right and it was pretty quiet. There was a business center like area where I could work. The cleanliness and comfort could have been way better. There was no regular cleaning of the rooms and when I asked I was told they typically do that on request or for guests who are there longer than two weeks. We were there for only 7 nights but I wanted the bathroom cleaned and the bedsheets replaced but that never happened. Also, there were bugs in the bathroom like little beetles. Additionally, sometimes the bathroom would smell bad like of sewage even though we had not used it. I think a little more attention to cleanliness would have made the hotel much better.

Economical prices

Staff was quick to move us not once but THREE times due to dirty rooms. First room had tools on table and door was ajar, 2nd room was dirty, broken razor blade on table bug in sink. Third room was okay. But after over an hour after babies bedtimes we were over it.

Exceptional

Exceptional

It was great meeting

Very good

Passable

Okay rooms

My guests were not given a copy of the paid receipt. I've been trying to call the hotel all morning and the automated system redirects me away from the front desk to some reservation department not on property. Will not be staying here again.

Good

Very good experience!

Our room was very worn, and kind of grossed me out

Superb