Sonesta Simply Suites Plano Frisco

I did not stay. I check in and when I saw the halls and the room condition, I told the desk I could not stay there. They keep one night and refunded the rest.

Free laundry facilities. The comfiest bed. Lots of storage and very courteous front desk staff. Highly recommend to anyone looking for a budget friendly short to long term stay.

I think given the trip objective the location was just right and it was pretty quiet. There was a business center like area where I could work. The cleanliness and comfort could have been way better. There was no regular cleaning of the rooms and when I asked I was told they typically do that on request or for guests who are there longer than two weeks. We were there for only 7 nights but I wanted the bathroom cleaned and the bedsheets replaced but that never happened. Also, there were bugs in the bathroom like little beetles. Additionally, sometimes the bathroom would smell bad like of sewage even though we had not used it. I think a little more attention to cleanliness would have made the hotel much better.

Economical prices

Staff was quick to move us not once but THREE times due to dirty rooms. First room had tools on table and door was ajar, 2nd room was dirty, broken razor blade on table bug in sink. Third room was okay. But after over an hour after babies bedtimes we were over it.

It was great meeting

Okay rooms

My guests were not given a copy of the paid receipt. I've been trying to call the hotel all morning and the automated system redirects me away from the front desk to some reservation department not on property. Will not be staying here again.

Very good experience!

Our room was very worn, and kind of grossed me out

The hotel has a very old feel. The room was clean but the bathroom was still dirty. There was hair everywhere! On the walls, the floor, the tub, the counters it was disgusting. The towels were dirty as well. My main concern was the clock in the room. There is a camera inside of it. It kept making a weird electrical noise. Then the TV started messing up only on 1 channel. I turned the clock around facing the wall and I didn't hear that electrical noise again and the channel didn't mess up any more. If you have a device to check for cameras I would suggest you do so. I didn't feel safe in that room at all. Would I go back NO!

The Staff and other Guests were Great There was nothing I didn’t like

Requested coffee maker multiple times. Staff was friendly and receptive. But never got the coffee maker.

Can't fault it - right next to the MARTA

The location is perfect, very close to everywhere you need to go. Room was comfortable. Housekeeping should be cleaning rooms more often.

Bathroom could have been cleaner. Staff was not available for a long time when I arrived. Overall 2-3 star experience

There’s a reason this hotel is priced so cheap. In desperate need of a make over and there needs to be accountability for guests who smoke in rooms. My room smelled like an ashtray. It was disgusting

Everything is good

Very nice place to stay..rooms where good size..very comfortably. Loved the grill outdoors to cook on

Quiet room, comfortable bed. Only spent 2 nts & didn’t spend much time in the room but had no complaints. Price was good for value.