DoubleTree by Hilton Pomona

Exceptional

Good

The bed was comfortable First they couldn’t find my itinerary from booking.com , I was being questioned from left and right. There was only one entrance after certain hour, I was but in the far back where there were people screaming walking by , shouting near that vita restaurant with a bunch of events going on. Parking is impossible to find. I stayed for 3 days still at a very early morning hour the maid knocked on my door.

THere was a mosquito in the room that bit me all night. Also the shower leaks and I had to use all the towels to clean it up. I wanted to extend my stay and the front desk and reservations were very confused.

Cookies were very good

Room was 8/10 clean. The restaurant was 6/10 only because the booths are alright. The pillows in the booth were dirty. Staff was friendly. The room walla need to be cleaned more.

Very clean. Nice staff. Great breakfast. Good gym and small pool. Great view from the lobby

Very good

It was a great stay!

Not good could hear everything from the third floor didn’t get sleep till four in the morning will never stay there again awful

Pleasant

Conveniently located to event we were attending. Small pool area, bar not open.

Great location

Exceptional

they really need to put money in this property. The elevator was broken so you had to call for them to send up the elevator to the 3rd floor which is a clear safety concern that no working elevator when you were on top floor and no one advised any exit in case of emergency.. This is a huge RISK. Also, consistent sewer smell since the sewer backed up which was horrific to smell for two days. I would never stay here ever and poor representation of a quality hotel.

Everyone was helpful and friendly my request was granted once I got there my extra towels were brought up along with my extra pillow!

Exceptional

Friendly staff Didn’t have enough shower towels replaced every day

Older property

Bad