Best Western Pontiac Inn

Staff was very rude, I asked questions about room and host became very condescending and controlling and ultimately told me he would not honor my reservation. I am a late stage cancer patient and wanted to be sure room would be sufficiently clean just by what you could see. It was very dated and there were family hanging out everywhere… the host seemed very engaged with them more so then being hospitable to a guest. Would never stay there anyway, but I was exhausted from road trip. Over priced as well I stayed at a much nicer place and was thankful. Also required unlike other hotels in Pontiac a cash 100.00 deposit, other hotels did not

Room was spacious, clean and well kept. Would definitely stay here again.

Very clean and the front check in staff was absolutely fantastic! Clean, great breakfast, friendly staff! Pool was very nice!

Nice friendly staff, clean rooms, and good location.

This was the nicest Best Western I've ever seen before.

Very clean place. Will definitely stay here again. Nice, friendly town with alot to see.

We found evidence of bed bugs in our room. The mattress had multiple stains and remnants of a dead bug with casings was in a corner fold of the mattress. We asked for a second room, which while better, still had evidence of stains on the mattress. The desk attendant stated they did not have bed bugs. We told him we were leaving and asked for a refund. He said he was unable to issue a refund and to ask Expedia. Unfortunately, by the terms of the booking that was not issued.

Nice large room and comfortable bed but shower could have been better

Would be nice if there was a restaurant other than at casino next door, but otherwise it is a nice hotel, enjoyed the stay, very comfortable and affordable.

The room was fine, but the breakfast was sub-par compared to other Best Westerns where we have stayed: lukewarm scrambled eggs and cold fried potatoes. No meat. No pancake or waffle options.

Staff were very helpful and friendly room was clean and quiet

The Hotel was clean and comfortable and the staff were helpful, kind, and welcoming

It’s ok. Mid. Mid for a best western. It’ll work. That’s the main thing.

Rooms are dated and dirty. Windows filthy with an old bit of wood as the only security stopping the window being fully opened. Went to use a plug socket behind the bedside cabinet and it was so dusty, I dont think its ever been cleaned. To top it all off, after charging me a $100 incidental fee, they proceeded to cancel my booking after I'd stayed there. I had to contact Best Western HO to get this fee reimbursed.

Forced to leave a $100 deposit. Elevator all the way at opposite end of hotel to entrance. Took other steps and ended outside and having to walk thru landscape to get back into building.

For the price, the hotel was clean and well maintained.

Unfriendly staff

Always a good stay.

Staff very friendly, breakfast was good. Beds were comfortable.