Holiday Inn Port Arthur Park Central by IHG

We stayed for 1 week and our room was never cleaned they just it towels in that’s it

Clean room

Staff were kind and professional. The furniture in the room was too large for the space. The chair could not be moved from the connecting door to the desk due to lack of space between bed and desk. Room was too damp tried making the room colder but just made it worse. I even tried to warm room up but that gave it strange spell on our last night.

Great staff

it was just okay as a necessity. Staff was the bright spot!

The room could have been cleaner, but renovations are needed. It's hard to clean things when they really need to be changed out instead due to age or wear and tear. The staff, all of them, were extremely friendly and helpful.

Upon arrival when booking in thought it might take a little bit because I’ve been too many hotel hotels during their check-in even with a reservation it takes a minute to check in, however the check-in was a breeze!! nevertheless hours later from checking in I went downstairs and asked the reception if I could get an extra trash bag because mine had a hole in it and I needed an extra towel. The reception explained to me that she didn’t have a key to the storage in housekeeping had left. I stressed to her how that wasn’t very impressive for hotel to not be able to access a room that has the extra linen, etc. specially if I had checked in during the night, however the AC was not working in the lobby at the time and the next day when the AC technician came out, I assume they had to turn the electricity off to work on the issue and the power was turned off with no notice to the guest that were staying. I think that is a big inconvenience and poor communication with the guest . Many inconvenience moments during my stay so all I can say it was an OK Stay.Would of hope it had been better, especially with the hotel being remodeled but wasn’t impressed and probably be hard to return back to that location.

Everything was lovely.

Upon arriving we were given a different room from what was reserved. Once given a room comparable, it was dirty. Floors were dirty and room smelled very musty. This was the second year in a row we had problems. Staff was friendly but seems expensive to have these kind of problems

The rooms, pool, gym and parking all great and nice service. There’s no jacuzzi and the pool is great and warm depend on weather and also bring your box in case u have a c-type plug.

Great personable staff. Breakfast was good for the value

Its location The shower wall had a crack giving a bad appearance

Yes the rooms were very clean and the breakfast was very good-

A little slow on the check-in. Nice rooms and nice amenities. Friendly staff. A little noisy in my room by the elevator. Elevator sticks a little bit at the ground level. The stairways need some attention; cleaned and remove standing water on the floor. Loved the bartender, friendly and helpful. Good food from the bar as well. Great prices. Will stay again.

Awesome

Everything was Awesome

Everything was good 👍