MainStay Suites Prince George - Fort Lee

Very bad smell bad and the room was not cleaned

My door lock for inside was broken and my room had a lot of bugs in it. Not cleaned at all.

This hotel was perfect for my needs close stay to the airport and easy early rental return for my flight back home. Room was ready on time check in with MD at the Virginia location was super easy he was so kind and friendly made everything simple for me to enjoy my stay before returning home. Check out was even easier with Sharon she was so sweet and i just loved her i would bring her back with me lol. Staff here got my vote i would definitely recommend it to anyone looking for convinces at a reasonable cost just book. MD & Sharon got you thank you again guys sending my love from Hawaii.

The lady came to my room with attitude and bothered me thinking I was supposed

They double booked my room opened the door and someone else stuff was alre

Shops and restaurants close by . Booked 2 rooms they put us on opposite ends of property. Confusion upon check-in one room was already occupied when we enterd it . Could use some cleaning and painting.

Was not assigned the room that was booked. Kitchen was not clean.

The room was clean!! The staff was great.. Super close to Ft Lee

Canceld stay. Dirty rooms, ded cockroachs in the floor in room and dirty mini fridge.

No elevator and marijuana stench in hallways and rowdy, patrons, slamming doors and yelling, but otherwise a very nice place, excellent staff and upgraded facility

The staff were very friendly and helpful

Didn’t have the balcony room I booked, didn’t refund my money after I left early.

We got to the suite and the room itself looked beautiful and had plenty of room. However, the heaters in the rooms sounded like they were from the 1900's and were so loud that we ended up shutting the one off in the front room and turned up the one in the bedroom until it was time for bed. Once we got settled into the room, I then discovered that the television in the bedroom wasn't working and there was no remote. Didn't complain to anyone because we were so exhausted from the trip, we went straight to bed anyways. We soon discovered after using the restroom that there were no trash receptacles and made do with a couple of bags we had from the trip in. A very concerning issue that I did raise was the fact that there were no smoke alarms in either room, simply a wire that hung down from the ceiling. This my friends, is completely illegal and I made that very clear the next morning. I also made it clear the next morning that I was canceling my reservation for the next night because of all of the issues and the fact that we had ZERO HOT WATER to shower with, very disappointing. This was not only an issue for our room #238, but our friend room #218 down the hall. Even after complaining and cancelling our reservation we received ZERO compensation.

Didn't stay, after seeing the condition of the room: dirty sheets, bathroom mirror, sink and floor was dirty. Asked for a refund and they said because I didn't cancel within the 72 hour window they couldn't refund me. How was I supposed to know that the room wasn't going to be clean. Working with booking.com to try to get my refund. Just a friendly warning, don't stay at this property!

Room was dirty. The toilet was not clean at all. There was actual visible defecation. The floors throughout were dirty especially the bathroom with hair and a pill on the floor. The young man at the desk was very polite and friendly. The heater in the room clipped and made a very high pitch noise. We didn't shower because we felt it would be safer not to. There were no toiletries such as shampoo conditioner and even soap. I highly recommend to look for a different location to stay. We were lucky to have our hand sanitizer.

Yes

Location close to Ft. Lee. Staff was friendly. Building maintenance severely lacking. 1st room assigned would not even open. Had to go back to desk 3 times. Fire suppression alarm kept going off especially at 2:30am in the morning that caused me not to go back to sleep. No breakfast.

The property was lovely considering all the snow and ice. My room was excellent. The bathroom was a little small but that shower head was amazing for a person that was in pain. The king size bed was so comfortable. I slept like a baby. The only thing I didn't like was the stairs. I have bad knees and having to walk up and down the stairs we're kind of hard. Oh and the only ice machine is on the first floor. They're should be one on each floor.

Didn’t have breakfast & location is great The heater didn’t work so well